Showing error "Unable to get the journey contents "

sibasundarsahoo
Tera Contributor

‎04-04-2025 09:10 AM

Hi,

 

When I raise a request (Record producer) on behalf of another person, an error message appears stating 'Unable to get the journey contents,' as shown in the attached file.

 

sibasundarsahoo_0-1743782692473.png

 

 

Could you please provide a solution?

 

 

@Allen Andreas @Pradeep Sharma @Community Alums @Mark Roethof @Anurag Tripathi @Ankur Bawiskar @Sanjiv Meher @Brad Tilton 

 

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swapnali ombale
Kilo Sage

‎04-05-2025 01:09 PM

hi @sibasundarsahoo ,

 

When raising a record producer request on behalf of another person in ServiceNow, the "Unable to get the journey contents" error likely indicates an issue with the Service Catalog REST API plugin or a problem with the User's ACL (Access Control List), or a missing role,

 

1. Service Catalog REST API Plugin:
  • Problem:
    The Service Catalog REST API plugin might be missing or not configured correctly, preventing the system from accessing the journey contents.
  • Solution:
    • Check Plugin: Go to "Plugins" from the left navigator and search for the "Service Catalog REST API (com.glideapp.servicecatalog.rest.api)" plugin.
    • Repair: If the plugin is installed, open the record and click on the "repair" related link. 
       
 
2. User's Access Control List (ACL):
  • Problem:
    The user you are raising the request for might not have the necessary ACL permissions to access the target table or the record producer.
  • Solution:
    • Check ACLs: Go to the ACLs and check the table name to see how many ACLs are created with that table.
    • Disable ACLs: Disable any ACLs that might be blocking access and try again.
    • Assign Roles: Ensure the user has the necessary role tagged to their user account. 
       
 
3. Missing Role:
  • Problem:
    The user might be missing a role that is required to submit the record producer or access the data in the target table.
  • Solution:
    • Identify Required Roles: Determine which roles are required for the record producer and the target table.
    • Assign Roles: Assign the required roles to the user's account. 

     

    mark my answer helpful and accept solution if it help you anyway

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