HR Chat Quick Actions for /search-kb not populating

davidsolzbe
Tera Contributor

Hi all!

 

I have a requirement:

 

"As the Process Owner, I want the HR Chat lightning bolt (quick actions) icon configured, so that HR Agents can search for knowledge articles, general information, response templates, etc., to provide accurate information/help to the user via the chat window."

 

When a chat is initiated by the user and accepted by the agent (whom I am impersonating), the appropriate chat window pops up.  If I click on the lightning bolt (quick actions) at the bottom left of the chat window, and select /search-kb and enter text, nothing is being populated.  This happens with a few other of the quick actions, but not all of them; some are just fine.  The quick action I'm currently addressing it the /search-kb.

 

 

davidsolzbe_1-1743610536045.png

 

I think I need to configure the /search-kb quick action to query/access the HR KB, but I'm not certain how to do that, or if I'm missing something.

 

Any help or suggestions would be appreciated.

 

Thank you all in advance!!

 

Dave

 

 

 

2 REPLIES 2

Community Alums
Not applicable

Thanks so much for the help!

 

It it correct to say that AI search needs to be enabled in order for this to work?