HR Default Deflection Configuration not avialble for non admin users

[NIKITAJ15145219]

Hello ,

Can someone help , who can access HR Default option in Deflection Configuration?

As of now only users with sn_hr_va.admin role can access. I want to add my custom role to provide the access.

[mohrsthe]

Can someone provide an answer? 

[NIKITAJ15145219]

Hi @mohrsthe ,

Please select the scope as HR Service Delivery Virtual Agent Conversation and then try to add new read ACL on ssa_deflection_configuration table in HR Service Delivery Virtual Agent Conversation scope  and provide the role in ACL to whom you need to provide the access.

Please mark the response as Helpful/Correct, if applicable. Thanks!

[mohrsthe]

This solution worked perfectly. Thank you very much. 😊