HR Default Deflection Configuration not avialble for non admin users

Nikita30
Mega Sage

 

Hello ,

 

Can someone help , who can access HR Default option in Deflection Configuration?

As of now only users with sn_hr_va.admin role can access. I want to add my custom role to provide the access.

 

 

Nikita30_0-1728216814860.png

 

3 REPLIES 3

mohrsthe
Tera Contributor

Can someone provide an answer? 

Hi @mohrsthe ,

 

Please select the scope as HR Service Delivery Virtual Agent Conversation and then try to add new read ACL on ssa_deflection_configuration table in HR Service Delivery Virtual Agent Conversation scope  and provide the role in ACL to whom you need to provide the access.

 

Please mark the response as Helpful/Correct, if applicable. Thanks!

 

 

This solution worked perfectly. Thank you very much. 😊