HR Default Deflection Configuration not avialble for non admin users
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10-06-2024 05:19 AM
Hello ,
Can someone help , who can access HR Default option in Deflection Configuration?
As of now only users with sn_hr_va.admin role can access. I want to add my custom role to provide the access.
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04-08-2025 05:08 AM
Can someone provide an answer?
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04-09-2025 12:31 AM
Hi @mohrsthe ,
Please select the scope as HR Service Delivery Virtual Agent Conversation and then try to add new read ACL on ssa_deflection_configuration table in HR Service Delivery Virtual Agent Conversation scope and provide the role in ACL to whom you need to provide the access.
Please mark the response as Helpful/Correct, if applicable. Thanks!
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04-16-2025 05:26 AM
This solution worked perfectly. Thank you very much. 😊