HR Email Routing Rules

[piyush_garg]

Hello Experts,
I have created some HR Email routing rules that should trigger when a specific keyword is present in the subject of the email. However, during testing, the email is not routing to the assignment group specified in the rule.

We have reviewed inbound actions and assignment rules to check if the HR case is being reassigned to another group due to other configurations, but we didn’t find anything.

Could you please suggest where else we should check?

[GlideFather]

Hi @piyush_garg,

"I have created some HR Email routing rules"

>>> can you please share it? we cannot help you not knowing anything...

[piyush_garg]

Hi @GlideFather  

PFA 

 

[GlideFather]

@piyush_garg 

OK and the testing email's subject is "USHRMD"? Exactly this... and why the Type is No Match?

[Ankur Bawiskar]

@piyush_garg 

please share what you configured, what script you wrote, what debugging did you do?

If my response helped please mark it correct and close the thread so that it benefits future readers.