HR Email Routing Rules

[piyush_garg]

Hello Experts,
I have created some HR Email routing rules that should trigger when a specific keyword is present in the subject of the email. However, during testing, the email is not routing to the assignment group specified in the rule.

We have reviewed inbound actions and assignment rules to check if the HR case is being reassigned to another group due to other configurations, but we didn’t find anything.

Could you please suggest where else we should check?

[piyush_garg]

Hi @Ankur Bawiskar 

PFA 

We have not written any script just a normal hr email routing rule we have created and for debugging we have check inbound action and assignment rules for any similar configuration which might be populating the wrong assignment group to the HR case 

[Ankur Bawiskar]

@piyush_garg 

definitely there should be something which is overriding that group.

did you check business rule, flow designer etc?

If my response helped please mark it correct and close the thread so that it benefits future readers.