HR Service Checklist

SaurabhK6780891 · yesterday

I have added a checklist in a HR Service however when I am creating a HR case selecting that HR Service, checklist is not coming into HR Case. I have also configured related list and moved checklist to right side.

Astik Thombare · 9 hours ago

Hi @SaurabhK6780891 ,

Please go to Configure > Form Design and check whether the Checklist Formatter has been added to the form. If it has not been added, please add it. Also, ensure the checklist is added to the HR service. See the images below for reference.

If you found my response useful, please mark it as Correct and Helpful. Thanks!

Astik Thombare
Rising Star 2025⭐

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Astik Thombare · yesterday

Hi @SaurabhK6780891

Could you please share some screenshots of the HR Service and the Case?

SaurabhK6780891 · yesterday

If we are opening the case in Agent Workspace checklist is showing, however it is not appear on the HR Case native view.

SaurabhK6780891 · yesterday

if you can see the screenshots, checklist is showing in HR Agent workspace however it is not showing on HR Case native view.

SaurabhK6780891 · yesterday

if you will see the screen shot, check list is showing in HR Agent workspace how ever not showing in HR case native view