HR Service Checklist

[SaurabhK6780891]

I have added a checklist in a HR Service however when I am creating a HR case selecting that HR Service, checklist is not coming into HR Case. I have also configured related list and moved checklist to right side.

[Astik Thombare · Accepted solution]

Hi @SaurabhK6780891 ,

Please go to Configure > Form Design and check whether the Checklist Formatter has been added to the form. If it has not been added, please add it. Also, ensure the checklist is added to the HR service. See the images below for reference.

If you found my response useful, please mark it as Correct and Helpful. Thanks! 

Astik Thombare
Rising Star 2025⭐

[SaurabhK6780891]

Checklist is added to the HR Service and formatter is also added.. However when I am creating a case using that HR Service in which I have added the checklist, checklist is not getting attached to it native view of that case however if I am opening the case in Agent workspace checklist is appearing there.