HR Tasks tab in Agent Workspace
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04-02-2024 01:17 AM
Hello
I am using OOTB HR Agent Workspace and thinking about using HR tasks functionality.
Some cases have HR tasks tab and Other do not have its tab.
Is there any condition to control the visibility?
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Case and Knowledge Management
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04-02-2024 01:49 AM
Hey @Kohei Tominaga1,
The 'tabs' in the Workspace are identical to the related lists in the 'Workspace UIB' view of the corresponding record.
e.g.
Form view of an HRIT case in the backend
Workspace view of the same record
However, I did find one odd thing.
For the HR core table [sn_hr_core_case], there is a Workspace view rule
This overwrites and applies the 'default' view in the Workspace for the HR Core records only.
So, you can either disable this rule and modify the related list of the 'Workspace UIB' view.
OR, modify the 'default' view of the HR Core case.
Cheers
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04-02-2024 05:53 PM
Thank you for your information.
I have checked the form layout and there is HR task related list regardless of COE
And there seems no view rules related to workspace...
I will check more but if you have any idea, please share with me
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04-02-2024 05:57 PM