HRSD features upgrading from Vancouver to Washington (HRSD)

[Snow-Man]

Hello Community,

Functional improvements between Vancouver and Washington (functionalities available in Washington but not in Vancouver) 

1. Case management (HRSD)
2. Survey (client indicated that ability to measure survey results has been improved in Washington.)

Thanks in advance

SM

[Mark Manders]

Check the release notes of Washington. They will show you exactly what changed and what is new

[Snow-Man]

Hi Mark, thanks for the response, Yep, I did check the release notes and there are no new updates. But the client is stuck to its point that there are few new updates. 

[Mark Manders]

Did you check on the 'Vancouver to Washington' release notes under 'Employee Service Management release notes'? https://docs.servicenow.com/bundle/washingtondc-release-notes/page/release-notes/hr-service-delivery...

[Community Alums · Accepted solution]

Hi @Snow-Man ,

These are the new Features introduced from Vancouver to washington:

For HR Case Management :-

Schedule a meeting task within a caseView the availability of an employee and schedule a meeting while you’re working on an HR case. For example, you can schedule a meeting with a new hire as part of the onboarding process.

Add personal notesUse personal notes to add information that is not finalized and must not be tracked within the case history. Working notes are accessible to all agents who are working on a case. In some cases, agents might not want private notes or rapidly changing information related to a case to be viewed by other agents.

Using checklists in Agent Workspace for HR Case Management

Add, edit, reorder, or delete checklist items from the contextual side panel.Previously, you could add, edit, reorder, or delete checklist items only from Core UI.

Secure documentsAdd an extra layer of security on attachments that are linked to a case. Grant access to attachments with sensitive or private data to specific groups, users, user criteria or roles.

Page Configurations referenceConfigure a few components on the landing page, record page, list page, and HR case creation page on the Configuration Settings page. Previously, you could configure these components using the UI Builder only.

Streamline HR case resolutionsIntegrate a cloud contact center with HR Agent Workspace to enable employees to resolve their HR cases using interactive voice response. For cases that require a live agent, the system routes the call to an available agent, displays relevant caller information to the agent, and automatically captures data from the interaction.

For Surveys: No new feature updates but you can look at the feature updates release on release:

https://docs.servicenow.com/bundle/washingtondc-tokyo-df3/page/release-notes/rn-combined/washingtond...