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HRSD: How to remove APN/APX A&P routing and security rules from HR Services?

nameisnani
Giga Sage

Hi Team - 

 

can anyone please help me on this task  .

where exactly i need to remove and what to to be added 

please provide me tables names 

 

 

Hi Community,

I have an HRSD requirement to remove the existing A&P routing and security rules for employees with employee class APN and APX.

The acceptance criteria says:

  • APN/APX employees should be routed by department to the existing Employee Relations Consultant or Triage groups, similar to employees with CLS employee class.
  • APN/APX requests should be visible to the entire Employee Relations team (ER – Employee Relations, group 592000).
  • NEFR Appeals should continue routing to ER – AVP Mailbox for all employees.
  • General ER Inquiry should continue routing to ER – Triage for all employees/persons not in the database.

Configuration I found

I found an Assignment Rule – ER Leadership Group on the sn_hr_er_case table.

The existing condition was:

 

 
Subject person.Department.ID is one of:
592000
593000
593001

OR Employee Class is APN
OR Employee Class is APX

AND Assignment group is empty
 

 

 

The rule assigns the case to:

 

 
ER - Leadership
 

 

 

I removed the APN and APX conditions from this Assignment Rule in DEV so that the rule now only uses the department conditions.

I also found:

HR Condition: ER Leadership

 

 
Employee class is APN
OR
Employee class is APX
 
 

This HR Condition is associated with:

HR Criteria: ER Leadership

and a related User Criteria: ER Leadership (HR Criteria).

My question

What is the correct approach to fulfill this requirement?

  1. Is removing APN/APX from the ER Leadership Assignment Rule the correct routing change?
  2. Should the ER Leadership HR Condition / HR Criteria / User Criteria also be deactivated or removed?
  3. Where should I look for the A&P security rule that currently restricts APN/APX case visibility?
  4. What is the recommended way to make APN/APX cases visible to the entire ER – Employee Relations group 592000 while preserving the NEFR and General ER Inquiry exceptions?

I want to make the change using the existing HRSD configuration rather than creating unnecessary Business Rules or scripts.

Thanks.

 

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