HRSD - how to restrict service portal access to users

VaranAwesomenow
Mega Sage
Hi team, looking for guidance on how to implement following customer requirement for HRSD.
Customer is going through an employee band restructuring exercise (for about 2 weeks) during which employees should only have two features available in their HR portal (its a custom service portal not ESC)
  1. Users should only be able access catalog item submit a new HR case
  2. Users should be able to interact with virtual agent via portal
all other functionality shouldn't be available on portal (edited) 
6 REPLIES 6

Hello @VaranAwesomenow 

Not the HR criteria but you can apply user criteria on Service Portal widgets 

You should have user criteria for service portal widgets plugin for that.

 

https://www.servicenow.com/docs/bundle/xanadu-platform-user-interface/page/build/service-portal/conc...

 

Please mark the answer as helpful and correct if helped.

Kind regards,

Ravi Chandra