HRSD - how to restrict service portal access to users

VaranAwesomenow
Mega Sage

‎11-22-2024 09:07 PM

Hi team, looking for guidance on how to implement following customer requirement for HRSD.
Customer is going through an employee band restructuring exercise (for about 2 weeks) during which employees should only have two features available in their HR portal (its a custom service portal not ESC)
  1. Users should only be able access catalog item submit a new HR case
  2. Users should be able to interact with virtual agent via portal
all other functionality shouldn't be available on portal (edited) 
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Ravi Chandra_K
Kilo Patron
Kilo Patron
In response to VaranAwesomenow

‎11-23-2024 02:18 AM

Hello @VaranAwesomenow 

Not the HR criteria but you can apply user criteria on Service Portal widgets 

You should have user criteria for service portal widgets plugin for that.

 

https://www.servicenow.com/docs/bundle/xanadu-platform-user-interface/page/build/service-portal/conc...

 

Please mark the answer as helpful and correct if helped.

Kind regards,

Ravi Chandra 

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