HRSD "Heart" favorite icon displaying in Employee Service Center Record Producers and Knarticles

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Chuck Collins
Tera Contributor

‎01-17-2023 07:55 AM - edited ‎01-17-2023 08:12 AM

As part of our pre-implementation testing of Tokyo we noticed that record producers and knowledge articles on our employee service center now have a little heart icon that you can click to mark the RP or Knarticle as a favorite.  We don't see that anywhere else on the ESC, and I need to understand a few things about this functionality.

1. Can this functionality be disabled for all record producers?

2. How does this functionality actually work?  When a user clicks the little heart, other than the heart being selected, what else happens? Does the user have a list of favorited RP's and other stuff they can view somewhere?  How do they see their favorited content?  Is that displayed in a specific widget?

 

Thanks so much,

Chuck

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Community Alums
Not applicable

‎01-17-2023 08:43 PM

Hi @Chuck Collins ,

Configure the favorites option to help employees personalize the content and easily access the content they frequently use.

For Whatever (Record Producer/Knowledge Articles) you have hit the favorite "heart", all would display on the top "Heart" header icon :

 

SandeepDutta_0-1674016732350.png

 

Now, if you do not want to have this functionality at all then ,this functionality is controlled by "enable favourites" from portal record for all portals. Mark it true/false accordingly. In your other in stance it is probably marked false.

SandeepDutta_1-1674016799000.png

 

However, if you want to be specific about certain content, like just Record Producers or just Knowledge articles, then follow this :

Navigate to All > Favorites > Favorite content configuration

SandeepDutta_2-1674016972999.png

and if you want to create NEW:

  1. Click New or update an existing configuration.
  2. On the form, fill in the fields.
    Favorite Content Configuration form
    Field Description
    Content Type The type of content on which the favorites icon can appear. The following content types have the favorite icon by default:
    • Requests
    • Articles
    • Applications
    Table Name of the table from which the data is fetched.
    Application The scope of application.
    Order Order in which you want the favorites content to appear.
    Active Option to activate the favorite functionality on the associated content type.
    Condition Conditions to meet for the Favorite functionality. The conditions available are dependent on the table you select.
    Display Configuration Display settings for the favorite icon. Select the appropriate display settings as follows:
    • Availability
      • Mobile only
      • Desktop only
      • Desktop and mobile
    • Primary field to display
    • Secondary fields to display
    • Image
    Navigation Configuration Navigational settings for the favorite icon. Select the following options:
    • Navigation type
      • Internal:, the user specifies the portal page and parameters of navigation.
      • ExternalThe user selects the external navigation type between URL and field. For URL, the user specifies the URL and parameters (if any). For field, the user selects the field from the table where the link to navigation to on click.
    • Portal page
    • URL parameters
    • Field
  3. Click Submit.

 

 

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Community Alums
Not applicable

‎01-17-2023 08:43 PM

Hi @Chuck Collins ,

Configure the favorites option to help employees personalize the content and easily access the content they frequently use.

For Whatever (Record Producer/Knowledge Articles) you have hit the favorite "heart", all would display on the top "Heart" header icon :

 

SandeepDutta_0-1674016732350.png

 

Now, if you do not want to have this functionality at all then ,this functionality is controlled by "enable favourites" from portal record for all portals. Mark it true/false accordingly. In your other in stance it is probably marked false.

SandeepDutta_1-1674016799000.png

 

However, if you want to be specific about certain content, like just Record Producers or just Knowledge articles, then follow this :

Navigate to All > Favorites > Favorite content configuration

SandeepDutta_2-1674016972999.png

and if you want to create NEW:

  1. Click New or update an existing configuration.
  2. On the form, fill in the fields.
    Favorite Content Configuration form
    Field Description
    Content Type The type of content on which the favorites icon can appear. The following content types have the favorite icon by default:
    • Requests
    • Articles
    • Applications
    Table Name of the table from which the data is fetched.
    Application The scope of application.
    Order Order in which you want the favorites content to appear.
    Active Option to activate the favorite functionality on the associated content type.
    Condition Conditions to meet for the Favorite functionality. The conditions available are dependent on the table you select.
    Display Configuration Display settings for the favorite icon. Select the appropriate display settings as follows:
    • Availability
      • Mobile only
      • Desktop only
      • Desktop and mobile
    • Primary field to display
    • Secondary fields to display
    • Image
    Navigation Configuration Navigational settings for the favorite icon. Select the following options:
    • Navigation type
      • Internal:, the user specifies the portal page and parameters of navigation.
      • ExternalThe user selects the external navigation type between URL and field. For URL, the user specifies the URL and parameters (if any). For field, the user selects the field from the table where the link to navigation to on click.
    • Portal page
    • URL parameters
    • Field
  3. Click Submit.

 

 

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Chuck Collins
Tera Contributor
In response to Community Alums

‎01-26-2023 07:00 AM

Thank you very, very much.  This was spot on. 🙂

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