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Resolved! I have to set short description for HR Case.

Hi,  I have to set short description for HR Service(Onboarding Inquiry) as 'HR Service case for Subject Person' instead of Opened by I have to set Subject Person.  Regards, Nivedita  

Resolved! How to remove "Email" section from Compose panel in Workspace

With Vancouver release, the section "Compose" in HR Agent Workspace has extra tab "Email". We don't need it. How we can hide it please? https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/administer/workspace/task/compose-emails...

Scheduled report Included in email functionality

Hi all,  I have send two reports in single email, I have created a scheduled report "Open tickets" and scheduled to run on daily basis. In the Included in email I have attached another report " Closed Tickets" this one also I scheduled at same time a...

Suggestion box

Hi All, Can someone share inputs on suggestion box in Servicenow how it works and setup? Need tips for those who have configured and designed this in their organizations.Also what is the tools available in Servicenow to use for this configuration Tha...

CarltonPink by Tera Contributor
  • 520 Views
  • 1 replies
  • 1 helpfuls

Unable to open HR Case in HR Agent Workspace

Hi All, We have an issue while loading the HR Case in HR Agent Workspace. It is showing loading record not display any data. Please refer to the screenshot below.Can anyone provide your expertise on this, what could be the reason? Thank you in Advanc...

Agent Workspace.png
Manisha30 by Tera Guru
  • 416 Views
  • 5 replies
  • 0 helpfuls

Notifications are not triggering

Hi All, We encountered an issue where for few cases, the notifications are not triggering when watchlist user comments on the ticket.Can anyone provide your expertise on this, what could be the reason? Note : Notification to "assigned to" when watchl...

Manisha30 by Tera Guru
  • 224 Views
  • 1 replies
  • 0 helpfuls

Performance Analytics Error

we are receiving below error message when creating the PA jobs. under "Human Resources: Performance Analytics" application. "When targeting a global resource, only ServiceNow authored scopes are allowed as sources" We also tried creating the PA jobs ...

Resolved! Choice Interactive Filter on HR COE Table not Working

Hi All,I am struggling with getting a Choice Interactive filter to work. I want to filter based on a unique field I created on the HRIT Operations Case COE Table, the filter list is correct but isn't working. I made sure to check the Follow Interacti...

JD292 by Mega Guru
  • 471 Views
  • 1 replies
  • 0 helpfuls

Resolved! Cannot Switch to Agent Workspace for HR Case Management Scope

Hi All, I installed the HR Agent Workspace Application in a sandbox instance. The install went well, but when I went to start to configure I was asked to change my scope to Agent Workspace for HR Case Management. However, when I selected the link to ...

JD292_0-1719334842141.png
JD292 by Mega Guru
  • 971 Views
  • 3 replies
  • 1 helpfuls

Change Approval UI Action Button

How to achieve this. Please respond to this Question@Ankur Bawiskar @Harsh Vardhan @asifnoor @Jaspal Singh @Community Alums  Create UI ActionName: ApprovalTable: incident UI Action should doOpen DialogDropdown to select approval stateComment fieldDia...

Harsha38 by Tera Guru
  • 265 Views
  • 3 replies
  • 0 helpfuls

Widget Mappings from the HR Case To-Do list for Approvals

We have created a custom Widget in order to display approvals matching a specific set of conditions. In order to make use of it, we have created a new entry in the To-Do list configuration's Widget Mappings for Approvals /nav_to.do?uri=%2Fsn_hr_sp_to...

Email Notification 2 weeks before Due date

Hi all ,There is a field 'Due date' in my table . Email Notifications should be sent  to the Processor (Assigned to)  2 weeks before the Due date and one day after the due date . How can I do this ?If It can be done using flow Designer , it will be v...

Madhan007 by Tera Contributor
  • 882 Views
  • 5 replies
  • 0 helpfuls