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Record Producer is not visible in the ESC portal

Hi all, i have created a record producer for the payroll HR service, but the record producer is not visible in the esc portal.can some one please let me know what are the conditions we need to check before creating new record producers in the ESC por...

Resolved! HR Agent Workspace calendar icon remove from modules

Hello Experts,I see new icon with calendar name is added in HR Agent workspace menu to my dev instance and i checked in workspace module list but nothing was found with the name calendar. kindly help me to understand, from where it is coming? its not...

NarayanaRC_0-1721040646481.png
Narayana RC by Tera Contributor
  • 603 Views
  • 4 replies
  • 0 helpfuls

Resolved! Bulk close cases

Hello, We have a requirement to close bulk cases. These cases need to be updated to Closed Complete status without the user getting a notification about the case closing. Is this possible without scripting?

Juhi Yasmin by Tera Contributor
  • 839 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to remove/disable list categories from hr agent workspace

Hi i have to disable some list categories in agent workspace as highlighted in yellow belowi have navigated to all workspaces->hr->and inactivating those but those are not removing from list categoriesplease help to resolve the issue @Dr Atul G- LNG ...

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sri vijaya by Tera Contributor
  • 737 Views
  • 4 replies
  • 0 helpfuls