Hi, We are trying to align our SLAs globally. Currently it's all set up separately per region. Has anyone set up their SLAs in a global level? How does it look like? Appreciate any tips and best practice from anyone. Thanks!
Does anyone know how to duplicate the entire HR Agent for Configurable Workspace? I understand we are meant to make variants of the various pages rather than manipulate the OOTB workspace, but I'd like to duplicate the entire workspace as a whole and...
In Native UI we can see if more than one person is viewing the case.we can see who all are viewing at the same time How to enable the same in Agent Workspace Washington version.
The out of the box UI Action for Compose Email is not showing up for my custom created HR Case extended tables but this Compose Email UI Action is visible for the out of the box COE tables (HR Payroll, HR Total Rewards, etc..) These are the out of ...
Hi All, I have an issue while creating the document tasks for HR case.Once the document task is creating it is not linking to HR case as parent as it is not hr task it is a document task how can link to HR case where task is created. Above doc task h...
Hi, How to change the form header below in DPR workspace. This is in rm_epic table.
When an employee send a mail to the response giving back from the mail : x@gmail.com but now we need to change the response address to y@gmail.com. I am having no clue where we need to change and where the configuration existed. Let me have your poi...
I created a basic UI Action button on my instance, which gives a defined error. When I review the script all seems good, also can call the script via console, and it is a client side button. I think there is a misconfiguration on my instance.
Hello Friends, We are using HRSD Application and HR Portal and in HR portal - When users open KB Articles and bottom - options are coming to rate this article and Is this helpful or not and when we click on those options a feedback popup is coming...
I have an UI Action button to cancel cases with the ability to set the case back to 'Assigned', 'In Progress', or 'Pending' states. When these states are chosen for specific field values, fields that should not be mandatory are now mandatory before s...
How do I perform the similar item as in the screenshot below, by calling the Ui page from UI action in the agent workspace? We can call a UI page from UI Action in Agent Workspace but I am unable to pass any values to the UI page. I need to send so...
Hello, everyone. I am building the Variable Attributes of a Reference field ('cmdb_ci_computer') in a catalog item and I want the ref_ac_columns to reach the value of the model field - which derives from the 'alm_asset' table. Is this possible? If so...
Whenever we search the HR Cases in HR agent workspace we are getting different fields on recently viewed. But business need Number and short description due date.May i know how to changeCurrently i am getting as NO Title and activity due. Please find...
New Hire Blue Collar Smart Form present on service portalThe user has to click on Submit Button 3 times after updating the details to submit the form. If the Submit button is clicked once or twice, the form doesn't get submitted. Expected result - on...
Im logging as a One of the HR Agent, Searching in HR Agent Workspace Global search,In global search searching on the name, it is showing both hr cases and hr profiles, but in hr cases its not displaying the hr cases but count is correct as shown in ...
