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Forum Posts

Roles need to assign to bgv agent

HiI am creating a background verification system and we need roles which I can assign to background verification agents. Please let me know is there any role regarding BGV agents apart from HR core and basic roles. It urgent.

Apaul by Tera Contributor
  • 854 Views
  • 2 replies
  • 0 helpfuls

Resolved! Trying to figure out UI/Declarative Actions in HR Agent Workspace

Hello Devs,I'm trying to figure out how to set a condition to hide the Create HR Case button in the HR Agent Workspace for the interaction table. I'm new to UI Builder and Workspaces, but I've been working with the platform view for years, so I'm use...

rai5 by Mega Guru
  • 1183 Views
  • 1 replies
  • 2 helpfuls

MANAGER HUB

Does anyone have a step by step video for Managers Hub Configuration

AdekoyejoO by Tera Contributor
  • 988 Views
  • 1 replies
  • 0 helpfuls

Checklist Option in HR Workspace

Hi Experts, We want to hide the checklist option from the HR case in the HR workspace :  This option is enabled after upgrading the instance to the Utah release, any suggestions how to disable or hide the checklist from the sidebar options ? Best reg...

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Resolved! Servicenow HRSD Lifecycle Event

I want the activity set to get triggered based on the value of one of the fields on the parent case.  I tried the script but its not getting triggered:I'm not sure how to utilize audience since we want to look at the previous step for the current lif...

TahiraS by Tera Expert
  • 1439 Views
  • 5 replies
  • 0 helpfuls

Record Producer_HRSD > > where is the variable data stored

Scenario: HR Service and appropriate Record Producer is configured. Employee submits all the details on the record producer and submits. HR Case is created. 1. If an HR Agent/ Manager/ Admin wants to view the Variable input data what the EE had submi...

ASHU_1 by Tera Contributor
  • 2516 Views
  • 6 replies
  • 3 helpfuls

Resolved! advance reference qualifier

Hi team,I have a variable 'Employee' which is a reference type.If a manager is viewing form, the 'Employee' variable should show manager's reports and also manager nameIf an employee is viewing form and does not have any reports, 'Employee' variable ...

Community Alums by Community Alums  
  • 747 Views
  • 1 replies
  • 1 helpfuls

Case options 'Skip user acceptance' is not working

Hi experts,I have selected Skip Automatic User Acceptance State in case options.This HR service is present on HR workforce admin table but we agents can select the HR service on all tables.When case is closed, it is directly going to close complete  ...

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Community Alums by Community Alums  
  • 1421 Views
  • 3 replies
  • 0 helpfuls

Conditional Lifecycle Event Activities

Hi all, I'm trying to build a Lifecycle Event which has numerous Activities which need to be created or not created based on conditions of the Lifecycle Event Case record itself. Example: LE Case created with a checkbox field on sn_hr_le_case. Based ...

Michael C1 by Giga Contributor
  • 5663 Views
  • 5 replies
  • 8 helpfuls

Dependent field

Hi All,On hrsd case form based on hr service the choices on a custom field should dynamically change. I used the depended fields functionality. But it is not working as expected , i used hr service sys id and hr service value in the depended field bu...

kali by Tera Contributor
  • 810 Views
  • 2 replies
  • 0 helpfuls