HRSD Unguided Simulator - HR Case not being created correctly through Employee Center

[DhanishMusU]

In the unguided simulator, under the task 'HR Knowledge Management', while impersonated as Abel Tutor, you are supposed to create a Travel Advance Request, which, from the previous steps, is supposed to be configured such that every required detail is correctly filled up, including assigned to.

However, when impersonated and after submission of form on Employee Center, only the case number shows up. When searching this case record on Classic UI, none of the desired details are populated. Please see the screenshots below:

Will appreciate any help! Happy to give more info if required

[GlideFather · Accepted solution]

Hi @DhanishMusU,

it seems that the fields are not mandatory in ESC level but are required in native UI.. we cannot see your configuration so it can be many reasons...

[DhanishMusU]

hey @GlideFather , thanks for the tips. It seems as if the record producer for some reason did not contain the default script, so the loading did not occur properly. That solved most of my issues, BUT, the auto assignment of the task did not happen as expected, which is a problem I still have to figure out 😞