HRSD Unguided Simulator - HR Case not being created correctly through Employee Center

[DhanishMusU]

In the unguided simulator, under the task 'HR Knowledge Management', while impersonated as Abel Tutor, you are supposed to create a Travel Advance Request, which, from the previous steps, is supposed to be configured such that every required detail is correctly filled up, including assigned to.

However, when impersonated and after submission of form on Employee Center, only the case number shows up. When searching this case record on Classic UI, none of the desired details are populated. Please see the screenshots below:

Will appreciate any help! Happy to give more info if required

[GlideFather · Accepted solution]

Hi @DhanishMusU,

it seems that the fields are not mandatory in ESC level but are required in native UI.. we cannot see your configuration so it can be many reasons...

[GlideFather · Accepted solution]

Hi @DhanishMusU,

it seems that the fields are not mandatory in ESC level but are required in native UI.. we cannot see your configuration so it can be many reasons...

[DhanishMusU]

hey @GlideFather , thanks for the tips. It seems as if the record producer for some reason did not contain the default script, so the loading did not occur properly. That solved most of my issues, BUT, the auto assignment of the task did not happen as expected, which is a problem I still have to figure out 😞

[ToDo]

Hi guys! I'm stuck at the same task, same issue: The case was created without the proper data and thus wasn't auto assigned to Rebekah. I tried to fix this by linking the template "Travel Advanced Request" to the Record Producer (after adding the HR Service as a fixed input to the template). But after submitting the new request from Employee Center is was in draft only and the mandatory "opened for" was missing. Opening the case as SysAdmin, adding the missing "opened For" and clicking "Ready for Work" helped to that assignment was correctly done (automatically). But - of course - the task did not validate 😞

@DhanishMusU : What is the "default script" you used in the record producer?

[seano_22 · Accepted solution]

Hey! I was stuck on the same task in the simulator today, and adding the script solved it for me.

I found the script by checking out the other Record Producers in the Manage HR Catalog Module.
In case you have trouble finding it in your instance:

Spoiler

new sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer(producer, cat_item.sys_id);