HTML formatting not retained in email client from HR Case Response Template (sn_hr_core_case)

[MahendraBob]

Hi Team

Can some one please help me?

I want to show the text "Total Reward" in bold and red in the email body using a response template.

When I paste this text from Microsoft Word, it works perfectly, and the email displays the formatting as expected.

However, when I use the Response Template editor in ServiceNow, the formatting is lost in the email body (even if it looks fine in the template preview).

Thank you in Advance,
Mahendra.

[Joshton1]

Hi @MahendraBob ,

The response templates of ServiceNow have a feature of "copy to clipboard", which is not carried over with the formatting. You are trying to mimic a system copy paste feature of allowing keep formatting while pasting which is not currently available.

If you have to use the response templates designed to be communicated via an email, I would recommend using Email Client templates. Here you would be able to use the feature "Apply Template" which keeps the formatting.

sys_email_client_template_list is the table to write your configuration.

ServiceNow has its own rich text editor which can be used for formatting instead of a word document. 

The functionality is across ServiceNow workspaces and modules and if you need copy with formatting feature, you can submit and Idea to ServiceNow Team, to enhance it in future releases.