Not Able to search table sn_hr_core_case in response template

[mravulakolu]

When HR agents attempt to create response templates, they are unable to search the "sn_hr_core_case" table. they can search the "sn_case" table. but not "sn_hr_core_case" table. when I assign the "hr_admin" role to an agent, they can select the "sn_hr_core_case" table without any issues. Unfortunately, we cannot grant the "hr_admin" role to all agents. Although these agents have read and write permissions for the "sn_hr_core_case" table, they still cannot see it when trying to create respon

[Chaitanya ILCR · Accepted solution]

Hi @mravulakolu ,

OOB only users with sn_hr_core.manager role can see HR tables in the response templates

to make HR tables available for other users. Update the script include as below 

script include name : TaskTableList

method to update: _filterHRTables

just give which roles can should be able to see those tables (in this case I have give sn_hr_core.basic role)

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya