Hey,
I'm using the lifecycle event suite in Kingston version.
I created a fulfiller activity configured as follow:
the referenced template is configured as a 'submit a catalog item' hr task type.
I want the catalog item variable to be populated with information from the parent HR case. this works if the 'Activity type' is 'Employee' - then I can use the 'activity field mappings' and map field to variable, but it is not working if the 'Activity type' is fulfiller (in this case I can only map hr case field to the hr task field).
any idea how can I map values from the parent record to the variables in the catalog item?
(I know it can be achieved by script, I'm looking for OOB functionality)
Fulfiller activities have different field mapping options compared to Employee activities because they can also map to various table fields. Variables are still available for Fulfiller activities but the option is hidden under the Questions field at the very bottom of the Map to field field. Selecting Questions will introduce an additional field to select the variable.
Fulfiller activities have different field mapping options compared to Employee activities because they can also map to various table fields. Variables are still available for Fulfiller activities but the option is hidden under the Questions field at the very bottom of the Map to field field. Selecting Questions will introduce an additional field to select the variable.
