Activity set not triggered in lifecycle event

[Averyy]

Hello,

I am working on adding a activity set into a in processing lifecycle event. When testing the acitivity set does is not being triggered per screenshot. Anyone have any suggestions?

[michaelj_sherid]

@Averyy at first glance, it looks like it is not meeting the Audience, that is my first thought without seeing the additional details. You have it to trigger on an earlier activity set that is immediate so it has to be something simple like this.  Can you show the conditions of the audience you are using on that Activity Set?

Regards,

Mike

[Averyy]

Hello,

@michaelj_sherid yes, I had a condition on the audience that was interrupting the trigger, for now I will reset for everyone and make the HR task within that activity set optional.

[Sandeep Rajput · Accepted solution]

@Averyy There is an Audience defined on your SIPR Form activity set, are you sure your subject person fulfils the audience criteria. If not then the activity set will not trigger for them.

Reference: https://docs.servicenow.com/bundle/vancouver-employee-service-management/page/product/human-resource...

[Bhav]

Hi @Sandeep Rajput 

I am facing the same issue. My first activity set audience is empty and same is with other activity set however my second activity set shows pending and lock button is present.

Can you confirm if anything is missed. I have set the secod activity trigger condition dependent on first.

Thanks in advance