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Problem in HR Case Creation - HRSD

Hello Everyone I'm facing an issue that seems to be related to ACLs. Problem:When I try to create an HR case manually using a user with the admin role, the case is created correctly, and all fields load as expected.However, when I impersonate a non-a...

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mdshahvez11 by Tera Contributor
  • 286 Views
  • 3 replies
  • 0 helpfuls

HR Case Attachment Visibility Issue

 Hello Everyone,We encountered an issue where attachments added during HR case creation are visible to the admin, but not visible to users with the sn_hr_core.basic role.Like in Below SS it is coming : After comparing the DEV and PROD environments, w...

mdshahvez11_0-1752834826334.png
mdshahvez11 by Tera Contributor
  • 518 Views
  • 6 replies
  • 0 helpfuls

Metric Definition Triggering

Hi everyone,I'm working on a requirement to generate a report that tracks:The number of touches (state changes) for HR cases, specifically when the state transitions from Work in Progress to Closed Complete, Cancelled, or Incomplete.The number of tou...

Manual HR case Creation Issue NON ADMIN USERS

Hello Everyone,In HRSD, when creating an HR Case manually by clicking the "+" icon inside Agent Workspace, I’m able to create the case successfully — as shown in the screenshot below: However, when I impersonate a non-admin user, the page either does...

mdshahvez11_2-1752773011633.png mdshahvez11_3-1752773023628.png
mdshahvez11 by Tera Contributor
  • 910 Views
  • 10 replies
  • 0 helpfuls

HRSD Playbook duplicating tasks

When a lifecycle is being initiated in SN HRSD and an agent is working through the playbook we are having issues where tasks are being duplicated sometimes 90 times etc, but this does not happen every time.  We have not been able to figure out what i...

To remove/hide group approval under Task/To-Dos tab in ESC

Hi, Our team is currently developing a request using a Record Producer and Workflow. The requirement is for the request to go through a group approval process after submission. However, we noticed that upon submission, the system displays the group a...

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