Hello there, in August we got a notification that this function is slated for end of support by Brazil, with no replacement for the functionality. I have been through deprecation of in-platform functionality but in my experience it was generally repl...
Hello,I am testing the Attachment API (Upload an attachment from binary request (POST) with the "Rest API Explorer" module to see if it works correctly for my needs. I uploaded a file from my computer (local) and when I try to send, it works well.Now...
We have a use case we're trying to solve: Our Agents would like to see some sort of signifier that a particular case was recently assigned to them (regardless of state) in the HR Agent Workspace. Something like bolding the case until clicked on. I kn...
Can we add/remove Legal hold for a specific Employee document even though that employee or the document type is/not on Legal hold?
Hello Community, I need to add some fields from the HR Case in the Approve Request, ideally in the Details tab. How can I achieve this ? Thanks for your help.Regards,psypniew
Hello, so we would like to skip sending details of a specific related list in ER cases in the PDF downloaded. 1) Can we edit the OOB Export option in Agent workspace, such that we can skip specific related list getting in PDF downloaded?2)If this is ...
When the user clicks the "Pause" UI action:A popup should appear.In the popup, a list of pause reasons (as selectable options) should be displayed.If the user selects the option "Other" from the list:A text field should dynamically appear within the ...
Good afternoon.What is Associate Interaction Features in HRSD, Xanadu Version? Please explain. Any Links or docs?
Hi Team,We have created an HR Service that belongs only to China. When a case is created for this service, it gets assigned to one of the China assignment groups.Our requirement is: if the case needs to be reassigned, the Assignment Group dropdown sh...
Hi Team,We have created an HR Service that belongs only to China. When a case is created for this service, it gets assigned to one of the China assignment groups.Our requirement is: if the case needs to be reassigned, the Assignment Group dropdown sh...
We are required to configure 4 Activity for PIP (Performance Improvement Plan)1. Initiate PIP2 Formal Coaching and Feedback3. PIP Completion4. Termination Initiate PIP form is available on our Portal which is assigned to Employee Relations team. Th...
Good afternoon, I'm trying to add the At-a-Glance function to the contextual side panel for HR Task view in HR Agent Workspace. I've created a sys_declarative_action_assignment record on the HR Task table which exposes the At-a-Glance item, and edite...
Hi, I need to set up a notification for when an HR Task is created. The HR Task is generated using Flow Designer.For example, if the HR service is Payroll, an HR Task will be created through Flow Designer. I prefer not to use the "Send Notification"...
Hi, In the HR module, there is an out-of-the-box (OOB) functionality that copies the content of the rich_description field to the description field. I am currently working on removing this copy behavior. To address this, I have disabled the default O...
Has anyone successfully integrated the Glean Enterprise Search tool with ServiceNow ECP and set Glean as the default search experience instead of Now Assist? I'm interested in hearing about any lessons learned, along with the pros and cons of making ...
