Resolved! How to add a new field to HR Agent Workspace Employee Card
How do I add a new label + field value to the HR Agent Workspace Employee 'Contact Card'? See provided attachments.
Forum Posts
SNPI - Agile Planning
Hello all.Hope it's going well.I am not able to complete my LAB instance for the SNPI - Agile Planning just because of Steps 11,12,13.11.Filter the list to display only the stories where the value of Assignment group contains Students.12.Associate th...
SNPI - Agile Planning
I was doing the simulator tasks and stuck at the place where it is asking me to assign all HHD Stories to the Application Development theme and HHD Application Development epic?. I have done it all but still facing the same error. Not sure how to pr...
Getting error Scope does not have write access to table sn_doc_task_execution
When we are trying to do Initiate document tasks getting an error It happens when Signing Type is selected as DocuSign when Signing Type is ServiceNow Tasks gets created in the HR case.We tried creating Cross Scope privileges by following https://su...
HR Case Default View Frozen — How to Change Default to HR Workbench for All Users
Hi,I’m having an issue with the HR Case default view in our instance. The HR case form "default view" seems to be “frozen” on the standard view and I’m unable to switch it to the HR Workbench view for all users. Even when I manually select HR Workben...
encrypted field value does not show in html document template
Hi All, facing one issue:we have encrypted field in HR total rewards case ..that is salary field , we are generating employment document using document templates and used salary field to show salary in document using ${annual_slaary} but always salar...
Resolved! As an end user I need to remove org chart from profile page.
Hi, As an end user I need to remove org chart from profile page from HR4U portal. Can anyone please help me to achieve it. Regards, Nivedita
Resolved! How to config/disable the bulk update from HR Agent Workspace
Hello everyone,I have a question regarding the Bulk Edit (Edit selected) functionality available in list views within the HR Agent Workspace.I’m having some difficulty understanding how this feature works in the background. Specifically:How ServiceNo...
Flow Designer Not Loading
Hello, I'm working in Flow Designer, and I ran into an issue where the flow I was working on froze, and I couldn't make changes. I tried to close and reopen the flow, and now it's stuck on processing and won't open. Only one flow is affected, and I'm...
HRSD - Collect Employee Input (Employee Form) fetching data limitation
I'm currently having an issue with the Employee Form / Survey Designer. There seems to be a limitation where it cannot fetch data from another table, which prevents me from displaying the value on an Employee Form field. Based on the scenario shown ...
list of records not visible after filter
Hi Tea,User 1 with admin role : logged in and opened Demand list view i can able to see all the demands user 2 with out admin role : logged in and opened Demand list view i can able to see all the demands.after i provided filter i m getting no recor...
Assigned To user want a REMINDER auto-generated when they change the case state to Pending/Suspended
The Assigned To user, on an HR Case, wants to Pend/Suspend a case and have a REMINDER auto-generated to them at X timeframe. This would send the REMINDER email and the notificaton icon to the Rep that the case needs followup. We are trying to f...
UI action popup window
When the user clicks the "Pause" UI action:A popup should appear.In the popup, a list of pause reasons (as selectable options) should be displayed.If the user selects the option "Other" from the list:A text field should dynamically appear within the ...
Virtual agent NLU not working in Personal PDI
Hi, I want to use NLU Functionality in my Personal PDI, But i am unable to use it since it is giving me the below error. i have installed all the required Plugins and have also activated the NLUCan it be resolved?
Now Assist for virtual agent LLM topic get hr employee data
I want to fetch HR profile data through the topic script in Now Assist for Virtual Agent, but I’m encountering a cross scope access privilege error. However, I have already set it to allow, and I’m still getting the same error. Why is this happening ...
