Knowledge Article Feedback Task
Hello , I have attached the Knowledge Actionable Feedback form , is it possible to make the submitter of this form anonymous when this is submitted and generates a feedback task. If Yes how does one go about it
Forum Posts
How to Show a Login Popup Reminder for HR Agents to Set Availability in HR Agent Workspace
Hi Everyone,I had a requirement to display a reminder message for HR agents immediately after login, prompting them to make themselves available in HR Agent Workspace so they can receive HR case assignments.
In the journey Table , (sn_jny_journey) lifecycle case is not attaching
Hi All, Could you please help me with how the lifecycle event case will attach to the journey table? I am working on a PDI instance, and on the journey portal page, onboarding new hire is not visible. Thanks ,Chandan
Resolved! Generate a Document In Flow for a Case
Is it possible to generate a document (like a letter of employment) after a case has been submitted? Essentially, after the user provides details in the record producer - can that information be passed into a Letter of Employment document template an...
High priority cases in HR workspace
Hi Team, I need to group high priority cases and display them inIt should appear in High Priority Cases widgetsA visible “Urgent” tagTag color set to Critical (consistent)
Resolved! Read operation on table 'sn_hr_er_enquiry_case' from scope 'Human Resources: Core'
Hi all, I am encountering the following error while creating a case. Could anyone please help me with this?Read operation on table sn_hr_er_enquiry_case from scope Human Resources: Core was denied.The application 'Human Resources: Employee Relations...
HR service catalog/category and taxomony
Hi Community,I am quite curious why there is HR catalog and category but also taxonomies the same time. As a end user, I can only find HR service in employee center, not in service portal. Why do I need both classification?Thank you.
in the esc portal , in the journey page records are visible
Hi all , In the esc portal journey page we are receiving this error:
HR Case Creation and HR Profile Creation through External Integrations
Hi Everyone,I am trying to understand how organizations implement HR integrations in ServiceNow HRSD.I have a few questions:How are HR Cases created in ServiceNow from external systems like Jira, Workday, SAP, or other applications?Which integration ...
In the journey table, Lifecycle event case is not attached.
Hi All,Could you please help me understand how to attach the Lifecycle Event Case to the Journey table?Also, on the ESC portal Journey page(https://dev279179.service-now.com/esc?id=jny_create_journey), the onboarding log is not visible.Could you plea...
ServiceNow Platform Implementation On Demand (Course) / SNPI - Agile Planning - Failed
Followed all the steps provided but its still showing as failed. Giving error as Did you create the SNPI Stories Backlog? MID SERVER RDP URLnowlearning-nlinst03583009-2tqxw-mid-0001.lab.service-now.com/
Update applied to Agent Workspace for HR and At a Glance removed from contextual side pane;
We applied the latest Update to the Plug in for Agent Workspace for HR and lost the At a Glance function on the Contextual Side Bar. This is a well used tool for our HR Help Desk. We cannot get it to be visible again using UI Builder. Our configura...
Pre-Kick-off Readiness
We are planning to initiate ServiceNow HRSD Implementation, so need a checklist of activities we should initiate internally now for a smooth kick-off and execution. Also, what inputs, decisions, artifacts and resources must be in place before project...
Preview Document Button Widget on My task on ESC portal
I have use case where i have an OOB HR Document preview functionality working on the backend via a UI Action on the HR Task, I want to replicate the same behavior on the ESC portal — showing a "Preview Document" button inside the HR Task detail view,...
How to update fields in Transfer Case Modal in Agent Workspace Yokohama Version
I have a requirement to change the Transfer Reason in the Modal to be a dropdown selection and save it to a custom field to make it a reportable field. But I cannot find where I can configure this field. Does anyone from the community help me with th...
