business rule details
one business rule can called in another scope application just like script include ?
Forum Posts
See how long HR Cases were in the Awaiting Acceptance State
Is there a way to easily see (or perhaps exclude it from the duration field) the time a case is in the Awaiting Acceptance state from the time a case is open? We are in the process of setting up SLAs for our HR cases, but since SLAs can't capture dat...
Custom Widget Layout Issue in Employee Center When Switching to RTL (Hebrew)
Hello everyone,I’ve created a custom widget in the Employee Center using HTML, CSS, and JS.When I switch the system language to Hebrew (RTL), the lines and layout in the widget shift out of place, breaking the design.Interestingly, this issue does no...
How to Translate Activitiy Notification on the table sn_hr_core_email_content
I would like to statically translate text in the 'sn_hr_core_email_content' table, as i see the 'sysevent_email_temaplate' table has the option to add additional languages although this one does not, the emails are too long to be added in the 'sys_tr...
Resolved! Tool tip fot HR topics
Dear Team,I hope this message finds you well.I am writing to explore the feasibility of implementing a tooltip feature for HR topics. Specifically, I am interested in having a tooltip appear when a user hovers their cursor over a given topic.For your...
Due Date Configuration for Awaiting Acceptance of HR Case
I have two requirements, one is to show the actual due date in the Awaiting Acceptance task of HR Case in the Service Portal. Currently, it's showing as No Due Date, which I need to modify with the actual due date which is configured as 3 days.
Resolved! How to use image type field with hr document template.
We are capturing the user’s signature through a widget in the record producer and storing it in an image field called “u_sign_image” on the HR case table. However, when we attempt to include this signature in the HR document template using the “u_sig...
Manager Hub (Your Team)
How can you extend the visibility for Manager Hub to non-managers as well? And what attribute is the OOTB using to identify which managers have default visibility to see the Manager Hub (Your Team). Our use case here is that we want to extend the v...
Knowledge Feedback Tasks
We have interactive feedback tasks turned on. A KFT is generated whenever an article is marked "not helpful" or receives a rating below 3 stars. We find that users are not submitting comments in the dialog box that appears after giving the article ...
Unable to open HR Case in HR Agent Workspace
Hi All, We have an issue while loading the HR Case in HR Agent Workspace. It is showing loading record not display any data. Please refer to the screenshot below.Can anyone provide your expertise on this, what could be the reason? Thank you in Advanc...
Collaborators can't see "Preview Document" button in HR Agent Workspace
Hello.I would like to add functionality that COLLABORATORS mentioned in the HR Case: Should be able to see this button which is now in HR AGENT WORKSPACE available only for "assigned to" person:I'm not able to identify which button is that for HR Age...
Hiding MRVS from HR Case Description?
Hello, we are using a MRVS on one of our Catalog Items and it's working well. We have that MRVS being mapped to a custom HTML field in the HR Case to make it easier for agents to read the data in a table format, from record producer script. However, ...
How can I bypass specific matching rules for certain HR services without modifying the OOTB matching
There are below out-of-the-box (OOTB) matching rules applied to the HR Task table:HR Task: Agents by SkillsHR Task: Agents by Skills and CountryFor some of our HR Services, we want to bypass these matching rules.However, we do not want to make any ch...
HR Users Cannot Select Variable in Filter
Hello, We are having an issue where HR users cannot create a filter for an HR form they are trying to view. They get stopped when trying to enter a "Select Variable". When they try to search on the "Select Variable" field the following error message ...
Add signature in the document template.
Hi Community, I have requirement where actual signed signature picture is provided by the user.In the document template, when signature is being requested then the provided picture should get inserted at the signature box. Any guidance on how can we ...
