Hiwe need to make bold on word in virtual agent greetings for suppose" Hi, welcome to virtual agent"In this Welcome should be in bold styleBut our message does not store in sys ui message tableIt is directly given in the virtual agent flow and embedd...
Hi Everyone,I am facing some configurational confusion your help will be highly appreciated:What we have: Whenever we are transferring the case from one HR Service to other HR Service, what happens is a new case is created and all the field values a...
Hi Everyone,There is a particular employee who is not receiving the case assignment notification, but rest notifications are being received. What can be the possible issue.Thank you in advance.
Is it possible to create a report for Requested Items grouped by Time duration they are open?
Hello everyone,We are currently processing incoming emails in ServiceNow for HR cases using an Inbound Email Action.While the emails are being received successfully, the target record is coming up empty when replies are sent from Gmail.However, when ...
In ITSM Agent Workspace, I can navigate to a url such as:/now/workspace/agent/new_record/interaction/2/params/query/type%3Dphoneto automatically populate the type field with 'phone' or any other field on the form. In HR Agent Workspace, I would like ...
Is it possible to change the font type and font size of the signature that gets displayed on a PDF document when an agent signs it by typing their name? It doesn't seem to match the font type and size I set in the template.
Hi everyone. I am attempting to paginate a REST GET call to SAP due to a hard coded restriction of the number of items returned in a payload. I can successfully use the OData $top query parameter to reduce the number of items returned if required, bu...
Is anyone help me how to add a Spain and Portugues language in language widget dropdown. In default it showing English language. Based on the user location, Spain and Portugues language need to be visible in the language dropdown. I have updated the...
Hello team,We are currently experiencing an issue in the HR Agent Workspace. When attempting to "Transfer case," the 'Transfer Type' dropdown field on the UI Page is not functioning. This is preventing us from completing case transfers. We have not m...
We have the following setup:OOTB sn_hr_core_case_workforce_admin Allow If Read ACL which applies to snc_internal and evaluates canReadCase in the script part.On top we have a COE policy checking the company of the subject person and grants one of our...
Hi Team,I have added a condition in onstart transform script where it should give an error message if the excel file contains more than 50 records just a example. So the Condition is satisfied and entered to the if loop but not able to see the error...
I’ve activated the Human Resources plugin in my personal development instance, but the "Human Resources" menu is missing from the Employee Center (ESC) portal. 1. Human Resources Scoped App: Employee Relations2. Agent Workspace for HR Case Management...
If anyone has any idea about how to translate the comment or work notes notification into different languages, could you please let me knowNote: Comment is containing variables like subject person name and opened for name... etc
Hi,I am complete beginner to HRSD, I have Knowledge on ITSM Admin and Dev Portion and Would like to Start HRSD.Here are my questionsWhat's the scope and future of ServiceNow HRSD? Is this a right career choice?Suggest Some Study resources for HRSD Pr...
