I am creating a record producer for an HR Service ,should I create in HR Core or HR Portal scope.

Paul117
Kilo Contributor

I am creating a record producer for an HR Service ,should I create in HR Core or HR Portal scope.

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Pranav Bhagat
Kilo Sage

From what I can gather, best practice would be to use the HR Service Portal scope for the record producers because they are client facing.According to the documentation also u should create in HR Service Portal scope.

https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/task/con...

Regards

Pranav

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5 REPLIES 5

@Christian Probst I agree with you.  We noticed the scope difference with the OOB record producers, but like @George Floratos said it's honestly a pain to switch back and forth when working with them or having to manually move updates to the correct Update Set if you forget.  We always keep the record producers in the same scope as the HR Service and have not had any issues either.