Discuss button in HR Agent workspace
Hi everyone, I want to hide/disable the "Discuss" button specifically for HR Cases in the HR workspace. Can anyone please help with this? Thank you in advance!
Forum Posts
How to configure E-signature in HR Task is there any YouTube of it?
I couldn't configure e-signature properly. The issue is that in an HR task, when I mark a signature and even when I click "Save and Continue", the PDF is attached to the HR task. However, the signature is stored in the related list below, not within ...
Error Messages in Browser When Accessing a Particular Record Producer
Hi everyone, Has anyone come across these errors before? They appear when accessing a specific record producer that includes the 'HRI Catalog to KB Article Display' widget as a variable.I reviewed the ACL on the sc_2_kb table, and for read access, it...
Working on Lifecycle Events : Rejections are auto closing the case
Been working on LE and noticed during testing an approval stage of a case that Rejections set the case state to Closed Incomplete so the flow to do something other after the workflow rejection will not run. I can not find a rule that is doing this, a...
HR Default Deflection Configuration not avialble for non admin users
Hello , Can someone help , who can access HR Default option in Deflection Configuration?As of now only users with sn_hr_va.admin role can access. I want to add my custom role to provide the access.
How to Show the Survey notification in emails related list
i want to show the survey notification in emails relatedlisthere i am using this code in relationship, correct me 
Enable Customer Visible comments on portal for HR CASE
I am able to see customer visible comments on an HR case via the workspace however I am only seeing the 'Work Notes' field when navigating to an HR Case via the portal. Is it possible to make the customer visible comments field on the portal page to ...
Resolved! Agent Workspace into HRSD
Hi Friends,We are already using and having HR Services and this time we would like to introduce Agent Workspace into our client environments.Please help me to understand, how from scratch Agent Workspace can be configure and what steps we need to che...
Resolved! HRSD IT User Admin Limited Access
I am tring to create a way for our IT team to have limited user_admin type access. They need to be able to update user records and roles, but not Groups. They can read groups, but not write. Main concern is that if they add themselves to one of the H...
Resolved! How to hide author in KBA
hi! How do I hide/remove author in the KBA in the portal view?
Showing error in workspace
Hi A user facing some issue attached in below image in workspace view . Please Could you please provide a solution? @Allen Andreas @Pradeep Sharma @Mark Roethof @Anurag Tripathi @Ankur Bawiskar @Sanjiv Meher @Brad Tilton
End-user training for HR Agents
I'm looking for a helpful video or guidance for HR Agent end-users - case management, reporting, etc. Thanks in advance!
HR Reclassify Case Transfer - Suppress case commented notification
Hello --We're moving from the standard transfer case configuration to Reclassify. Everything is working mostly as expected, however, the case commented notifications are firing because the "Additional comments" field on the newly created case has cha...
Resolved! Reply from personal email should change state from pending to work in progress
HiI have a requirement where, If HR case state is in pending-if advisor sends an email to employee/user from the hr case(compose an email section) and if user responds from personal email to that email , the corresponding HR case state should change ...
How to set the list users as the approver of a approval activity in Lifecycle Event
I have a list field in LE case table which stores the list of Users (references user table). Example, the [Watch list] field:I want to set all users in that list as approvers of the approval activity. However, SN only allows setting reference user an...
