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To remove/hide group approval under Task/To-Dos tab in ESC

Hi, Our team is currently developing a request using a Record Producer and Workflow. The requirement is for the request to go through a group approval process after submission. However, we noticed that upon submission, the system displays the group a...

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How Enforce Security Rule works?

Hello, I have learned that there are system properties glide.enforce_security_scope.<scope_name> which secure the HR data from accessing by non-HR users.I have read Docs and KB article but I could not fully understand how it works. Is there anyone wh...

How to check the integration with workday

Hi Experts, Workday to ServiceNow users integration . When i try to update user inactive in workday it was not sync in ServiceNow sys_user table, can any one explain where i can check this in ServiceNow and what should  i need to change in integratio...

rajibosss11 by • Tera Contributor
  • 345 Views
  • 1 replies
  • 0 helpfuls

Document Tasks and Assignment Groups

Hi Experts, I had a question on the below product documentation, which in short allows you to upload a PDF file and capture e-signatures from multiple participants. Per the doc, I was able to set it up so that the Documents Task get assigned to the i...

Eddie S by • Tera Contributor
  • 1574 Views
  • 4 replies
  • 0 helpfuls

Best Practice for SN Variable Options

We’re in the early stages of configuring ServiceNow Catalogs and need to store custom options for record producer variables. Since there’s no existing table for this, I’m considering creating a custom table to manage and retrieve these values. While ...

VasukiS by • Tera Guru
  • 1034 Views
  • 6 replies
  • 1 helpfuls

Add custom rule in ask for approval action

Hi,I have added a custom state "Return to previous approver" in apprvoal table. In OOTB action, it only have approval and reject options. How can I handle this action in ask for approval action?   

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HR Case assigned to is not populating

Hi Team,When I raise a case, the assignment group populates correctly, but the 'Assigned to' field remains empty. We set the assignment group at the HR Service Template level. I believe the OOB matching rules are responsible for populating the 'Assig...

Sriraj V by • Tera Contributor
  • 1443 Views
  • 13 replies
  • 1 helpfuls

Case card configuration for teams notification

We have an existing configuration where notification is being sent out to the opened for/subject person when the case is being updated as per the attached screenshot. The notification goes out in a card format. It is all provider notification where i...

Store month and date value in system property

I would like to store national holidays month and date value in system property so, that I can compare termination last working date field from HR profile. Can you suggest that how can we store date and month value in system property?Thanks,Sireesha.

jalipatisir by • Tera Contributor
  • 407 Views
  • 2 replies
  • 2 helpfuls

Resolved! Facts & Figures on the benefits of using ServiceNow for HR

Hi everyone,  As part of a big analysis on where can use ServiceNow, more and more, within our organization, I would like to ask you if you have any "facts & figures" on the benefits of using ServiceNow in Financial departments (controlling, accounti...