I want the hrcase number as clickable link in additional comments

[Rutusha]

Hi all,

I have a requirement where I need clickable link in the comments section of HRcase.

I tried below but its not working.

Could some one please help here.

var gr = new GlideRecord('sn_hr_core_case');

gr.addQuery('number','HRC989999');

gr.query();

if(gr.next()){

    var hrCaseId = gr.sys_id;

    var hrCaseNo = gr.number;

    var url = '[code]<a href ="https://XXX.service-now.com/hr_agent_workspace?id=sn_hr_core_case_workforce_admin&sys_id='+hrCaseId+ '" target="_blank">' + hrCaseNo+ '</a>[/code]';

    //gr.comments = '<a href="'+url+'">'+hrCaseNo +'</a>';

    gs.print('comment is' +url);

}

[SP22]

Hi @Rutusha ,

Please find the below modified script can you please have a look and let me know whether it is working or not.

var gr = new GlideRecord('sn_hr_core_case');

gr.addQuery('number','HRC989999');

gr.query();

if(gr.next()){

var hrCaseId = gr.sys_id;

var hrCaseNo = gr.number;

var url = '[code]<a href ="https://XXX.service-now.com/hr_agent_workspace?id=sn_hr_core_case_workforce_admin&sys_id='+hrCaseId+ '" target="_blank">' + hrCaseNo+ '</a>[/code]';

gr.comments = '<a href="'+url+'">'+hrCaseNo +'</a>';

gr.update();

//gs.print('comment is' +url);

}
Thanks
SP.