I want to remove watchlist option from EC PRO Portal from "MY REQUEST" page.

[Akshay Pundeer]

I want to remove watchlist option from EC PRO Portal from "MY REQUEST" page.

Please guide me how to do this.

[Shraddha Kadam]

Hello @Akshay Pundeer ,

1. Go to the Standard ticket -> Standard Ticket Configuration module

2. Open the record that is related to your COE. (If your COE record is not available, then create a new record)

3. If record is already exist and advance check box is checked then uncheck and add required field which you need it

[Shraddha Kadam]

Hello @Akshay Pundeer ,

If my response is helpful please accept solution hence this thread will close and it is useful for others

[Pranesh072]

The Standard Ticket page is controlled by the Standard Ticket Configuration (ticket_configuration table) for each table. 

So, go to Standard Ticket Configuration, select your table and remove the watchlist field.

[Ankur Bawiskar]

@Akshay Pundeer 

At first place ServiceNow doesn't support adding watch list in My Request page.

I created a blog on how to add that as workaround, seems somebody followed that approach and added that on ticket page in standard ticket configuration.

Adding Watch List to Standard Ticket Configuration in ServiceNow 

If my response helped please mark it correct and close the thread so that it benefits future readers.