IAR for HR issue during implementation
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05-29-2025 02:07 PM
Good day!
I'm trying to implement IAR for HR. However, when it comes to testing the configurations, I am running into an unexpected error.
Whenever I create a case, it gets assigned to the HR Bot. Perfect. However, there are no suggestions, resolutions, etc.
The case remains with the HR Bot indefinitely. I believe this could be due to the configured exit criteria, however when I look at the auto-resolution context, the task processing state stays in "event dispatched".
There are no auto-resolution predictions, matched intents, or AI Search results.
I've uploaded some screen shots of my configuration, along with the context.-- any guidance would be great, thank you all!
Note: The intents to topic mapping are set to false, I have tested with them set to active with the same result.
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Human Resources Service Delivery