We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

imbound email notification using flow designer

sivamanikan
Tera Contributor

HI ALl,

getting inbound email action with below format:


EMail Body: 

Employee Name: XXXXXX;

Employee number: 123456;


i created flow designer for using inbound email action,

created 2 variables :

name:  need to pass inbound email "Employee Name".

NUmber : need to pass inbound email "Employee number".

how to set this variable values using inbound email body value;

Regards,
Siva mani.

1 REPLY 1

Hemanth M
Tera Sage

Hi @sivamanikan , 

 

There is no direct method to access in inbound flow however you can do it using custom action

1)Taking a email body

2)Parse using regex

refer this solution : https://www.servicenow.com/community/developer-forum/how-to-parse-name-value-pairs-in-inbound-mail-f... 

 

Hope this helps!!

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025,2026