imbound email notification using flow designer

sivamanikan
Tera Contributor

HI ALl,

getting inbound email action with below format:


EMail Body: 

Employee Name: XXXXXX;

Employee number: 123456;


i created flow designer for using inbound email action,

created 2 variables :

name:  need to pass inbound email "Employee Name".

NUmber : need to pass inbound email "Employee number".

how to set this variable values using inbound email body value;

Regards,
Siva mani.

1 REPLY 1

Hemanth M1
Giga Sage
Giga Sage

Hi @sivamanikan , 

 

There is no direct method to access in inbound flow however you can do it using custom action

1)Taking a email body

2)Parse using regex

refer this solution : https://www.servicenow.com/community/developer-forum/how-to-parse-name-value-pairs-in-inbound-mail-f... 

 

Hope this helps!!

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025