Virtual Agent is showing Greeting and Closing and its not working showing the custom topic

[naresh33]

Hello All,

I am facing an issue with Virtual agent like i have created the custom topic 'A' and in it i have added the custom greeting and closing setup topics but while loading the virtual chatbot in portal its displaying greeting message post that its showing ending massage in between it has to show the my main topic 'A'.

Please find the screenshot bellow. 

Any advises/Help ?

Regards,

Naresh

[Mark Roethof]

Hi there,

Can you share details on your custom topic?

[naresh33]

Hello @Mark Roethof 

Please find the attached screenshot for your reference.

Based user selection of any choice option it has to respond the response as text.

If user select the option 1 then the bot should give the response for that 

[Ehab Pilloor]

Hi @naresh33,

Have you used keywords in properties in order for entering the topic? Add relevant keywords for the topic in properties and test the topic in VA Designer to check if it works as intended.

Regards,

Ehab