need to visible HR Services only particular assignment group people
need to visible HR Services only for particular group of people.please let me know how we can achieve.
Forum Posts
Moving from separate portals to employee center
Hello, I am looking to understand from other organisations how they have transitioned from separate employee portals (such as IT and HR) into one unified employee center. What challenges did you face and what successes have you seen? We are currently...
Restrict update of sys_user record from users with ITIL role
Hi Everyone,my requirement is to restrict the update of sys_user record for users of a certain group (the users of these group cannot write on a user record) Threre were two field level ACL's i came across (please see attached image)ACL 1:ACL 2:When ...
How to handle a User and HR Profile created during on boarding when the user later is created in the AD?
When requesting a new hire in the portal you have to fill in name and email for the user.Since the user hasn't started yet, and this is what triggers the on boarding, the user doesn't exist in AD yet. When submitting the request a new user and hr pro...
HR Agent Configurable Workspace - Email Client Response Templates
Hello, WE have upgraded to Utah and i am seeing below issue with HR agent configurable workspace.I am Seeing table configuration error when selecting Response Templates on the Email Client record.Following are the steps to reproduce this issue: - Log...
HR Task email/notification not firing
I am creating a workflow that involves HR Tasks. There are 2 routes for the workflow based on what is chosen on the record producer when submitting the service. One route, I want there to be an approval. Once approved, an Employee signature task will...
How to export the cases which have attachments for all the services from the agent workspace?
I have a requirement to export the cases which have attachments (with attachments) from the agent workspace. How can i achieve this!!Any suggestions or help would be appreciated. Thank you!
Content Item vs Catalog Item
Hi all,There are 2 questions from my end :1) Inside "Content Item" I have created the variables set in which we have variable to enter the input . But when I go to portal and check , no variables are shown in the form . Why ? will content item takes ...
Create access control where user with ITIL role will not have read access for incident record
Hi all , Create ACL where user with ITILrole will not have read access for incident record. what process I need follow?
Missing records/specific column data during export from HR Agent Workspace
Hi All, I am facing an issue where after exporting the HR profile from the Agent Workspace, some of the records are missing sometimes and sometimes the data in a few columns are missing. I am trying to navigate through the components but cannot find ...
Resolved! Updating existing HR Profiles to match updated Client Role Assignment Rules
In HRSD, we us Client Role Assignment Rules to apply particular roles to the user profile. There is a Business Rule (Assign HR Roles) that runs when HR profiles are updated to add or remove those roles based on the Assignment Rules. We recently up...
Resolved! Flow not creating HR Task with the error: requested flow operation was prohibited by security rules
In the Employee Service Center Portal, we have some flows which Trigger HR Services . It is creating the HR Case but not HR tasks and with the following Error "The requested flow operation was prohibited by security rules". This problem happens onl...
How to add a date field on the popup form in HR Agent Workspace.
I am trying to add a Date field on a popup form in the HR Agent Workspace . However I am able to achieve this functionality using UI Page in the classic view but on Agent Workspace. Requirement - When someone tries to change the state of Hr case to ...
Integration of Servicenow with workday
What plugins required for integration of workday and servicenowWhat steps we have to perform for the servicenow and workday integration
Hide Activity Sets under Tasks/To Dos tab based on State on HRM ticket Page
Need to Hide Activity Sets under Tasks/To Dos tab based on State on HRM ticket Page. As per the below screenshot, Onboarding II Activity Set is in "Running Activities" state and rest of the activity sets like Pre-Hire, Rate/Extension or Onboarding II...
