Project Task not visible in the Time sheet portal
Project Task is assigned to the user, however the assigned user is not able to view the tasks on the portal
Forum Posts
How to update HR profile of the requested for person of a HR case using the record producer
Hi All,I have a requirement where I need to update the HR profile of a requested person of the record producer .I have a record producer to submit this request when i select the requested person then all the personal details from HR profile table get...
Resolved! How to Update existing HR Profile from the record producer when submitted the form
On the record producer we've mapped to field for LE case table. Then wrote a after insert business rule where im trying to map variable value from LE case table to HR profile table. (function executeRule(current, previous /*null when async*/) {var h...
Resolved! Flow not triggering on normal execution but do on test
Hello, I create a flow in flow designer but this is not triggering when case is created.Since we are in HR scope. I created a record producer(create new store) that will capture variables on the portal and create create a case on the HR case table ....
Enable Approve/Reject button on ESC portal
Hi Experts, We have a requirement of adding the approve / reject button on ESC portal on the request page . If the resolution given by the agent is correct and the user is satisfied it will accept the solution otherwise reject it . How can we enable...
Send BULK emails
Hi Team, We want to send bulk emails to around 2000+ audience from ServiceNOW .And also receive the reply from some of them as an reply 1500 +What is the best way to achieve this ? Also we want to trigger this adhoc means no as such trigger conditio...
Resolved! Knowledge Bases & Regional Approaches
Hi All, I am seeking assistance with best practices for Knowledge Bases and view permissions. I am with a global company with several small regional offices. We have developed our knowledge bases based on having a Global KB, AMER, EMEA, and APAC. ...
SSN is not visible on HR profile Table.
I read this ServiceNow document -HR profile encrypted tax identification fields (servicenow.com) Social Security Number (SSN) field shall be in HR profile table. However, I don't see this SSN field in HR profile table. Can anyone tell me why?
Can we add any logo/ image as watermark in the HTML Templates (sn_doc_html_template)?
I am creating PDF documents on an HR Cases based on HTML Templates (sn_doc_html_template). Can we add any logo/image as watermark to the template? I have options to add headers and footers, but not watermarks. Tried with some html codes but that didn...
Is there a prebuilt spoke to integrate Ceridian with ServiceNow?
I've seen Ceridian pop up on a few of our slides, but I can't find anything prebuilt to integrate the two. Global HCM software | Dayforce | Ceridian. Thanks for your assistance.
Resolved! GlideAjax getXML returns null
Hi, We have a record producer's reference variable where you select a user from table [sn_hr_core_profile] (with 0 filter meaning ALL users, even inactive ones are listed). This record producer is in application/scope "Human Resources: Core". That us...
Resolved! I can only see the module HR administration
Hi All, Once I install the plugin com.sn_hr_core which HR SD delivery core, I can only see HR administration. The plugins below are shown installed but not visible in the menu Predictive Intelligence Workbench HRSD content : com.sn_piwb_hrsd_cont...
Service portal - To-dos Order - How can we change the order of todos that shows in my to-dos page service portal.
Hi all, I have request to re order the completed tasks in service portal. i am try via to-dos configuration but i am not able to do it . do any one have any suggestions how to reorder the to-dos on the portal side ?
How to create quick actions on Agent workspace to create case and incident AWS (now experinece)
Hi All,I would like to create a new quick action (table quickactions_action) on Agent workspace chat to create incident and case (/create_incidnet or /case).These are not available by default.
Hr assignment rule
Hi,I have created a hr service and in the hr service when we raise a query it is assignment to a group based on assignment rule. Now the problem is the task has to assign to the user who is having least no.of task compare with other members in group....
