I need to create a button through widget. I have a requirement where when a case is closed or incomplete or cancelled. I need to place a button where the user can click it and able to open the reopen the case.can anyone help with this
Is there a way to add a formatter in the preview editor of an HTML document template? When an agent is editing a document, they can use keyboard shortcuts to bold/underline in the preview editor, but we need a way to allow them to add/remove highligh...
Trying to configure a lifecycle event activity sets and show them in timeline view on the portal.Having issues to display to subject person set to true. However, we would like the timeline to be visible for users assigned on the custom field u_it_con...
Hi All,Need some urgent help with below, Thanks in advance..Requirement: I have one record producer having diff variables, in those we have 2 single line text variables,when the user open the record producer form and user enter anything in the 1st ...
Is there functionality to allow User, who created HR Case to escalate the Case? Or escalation is available for HR Agents only?
Hi experts,there is a custom field called 'Mgr' on HR profile.whenever a manager is addedt, changed or removed to a User record. On the manger's HR profile, the custom field should be made true when added and False when manager is removed from user r...
Hi,currently it seems that only manager and mentor are able to see in Journey portal page all activities that are related to an onboarding journey, but the employee sees only those activities that are assigned to the employee self. How can I enable t...
Emails composing from cases of HR Agent Workspace to test email address are stuck in send/ready type and are not sending even after enabling email properties of outbound email configuration, enabling email sending and adding test email address.
Hi,I have created a flow through which when a hr case is created then a group approval should be triggered. Now this is working for me since I have admin role. When I am opening the HR case then under Approvers related list I can see all the approval...
I need to create the total no.of hr case for last 3 months in performance. Can anyone help me with this how it is possible to solve it.
I'm exploring the possibility of adding Time Card management as an HR Service. The Service would define a record producer that employees will submit their hours for the week and then Service would generate an approval for their manager on the case. ...
how can we create a variables of drop down to select the multiple correct options in a record producers?
Hello All, Can any one please help me on below question. We have created one custom HR service and Record Producer. We have added some Service table field on HR service and started to create the HR cases from ESC and agent workspace. HR Service fiel...
Hello, I am working on an onboarding process where I have created my own Lifecycle Event, Record Producer, and an HR Service to trigger my Lifecycle Event. I went ahead and added my HR Service in the client include script so that my new user will be...
Hi, There is an issue persuing when some users are trying to view the attachments on the HR cases from the portal. They are getting an error like "Requested attachment does not exist". But upon checking the sys_attachment table in the backend, the at...
| User | Count |
|---|---|
| 13 | |
| 5 | |
| 4 | |
| 3 | |
| 3 |
