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HR agent workspace- response template limit standardization

Hi,    I want to know more how this response templates are configured. To be more specific, How is the number of response templates displayed controlled?  for example : when I go to any HR case under HR agent workspace , and select response template ...

How to get user information from HR Profile

Hi guys, hope you are doing well! I have a record producer with some variables (employee_number, employee_grade, etc), and I want to auto populate those variables with the user on the field with the value "subject_person3". I tried a Script Include b...

rafas_2703 by • Tera Guru
  • 1881 Views
  • 5 replies
  • 1 helpfuls

Resolved! ServiceNow- Jira connection

Hello Team, I am new to Service now we have a requirement for ServiceNow- Jira  connection where the user stories will be in  service now and testing will be at JIRA  Kindly suggest a better way to do the integration process between service now and J...

IT Admins CAN see HR case information!!

Hi, HRSD experts. I have noticed a possible security risk that information on HR cases are VISIBLE to IT admins!!As you know, after removing HR roles from Admin role, IT Admins cannot see HR cases.And, the email records (on sys_email table) associate...

Resolved! Related Catalog Items on knowledge article

In the Related Catalog Items related list for a knowledge article, I would like to include items from a catalog that contains only content items, and not record producers.  When trying to add items from this catalog, I use the filter to select this c...

jrusso by • Tera Expert
  • 1236 Views
  • 2 replies
  • 0 helpfuls

Resolved! Successfactors spoke is not pulling all records

We leverage the Successfactors spoke to pull in the HR data from SF, this was working perfectly fine till last week without any issues. Now, though it runs, it does pull all the data, it just pulls in 3000 odd records out of a total of 16000 records....

Employee Document Management storage

Hello Experts, Hope you're doing well! Am working on HRSD Employee document management, I have uploaded documents in Employee Documents related to hr profiles in dev instance. When uploading bulk documents into the system got a question in my mind th...

Sivaranjan1 by • Tera Contributor
  • 961 Views
  • 1 replies
  • 1 helpfuls

onboarding and Transition

Hello I have to implement Enterprise Onboarding and Transition  in HRSD, Please help the below questions. 1)If HR wants new hire to upload some documents on the portal or review the offer letter in servicenow , how this can be achieved as new hire is...

005LTI by • Tera Contributor
  • 1475 Views
  • 6 replies
  • 2 helpfuls

Resolved! HTML Content in Employee forms

Hi Team,  We have a record producer with lot of variables, so instead of adding new fields on the LCE table, we are capturing all the variable details(from the front end esc) that the user selected in a rich text description. I’m using employee forms...

JohnnySnow by • Kilo Sage
  • 842 Views
  • 3 replies
  • 0 helpfuls