Resolved! Report Creation on HR Case Table
Hello All, I want to create a report for HR Case table on the state. can anyone guide me how to create a report ? Thanks in Advance!!
Forum Posts
Integration Oracle Identity management with servicenow help me
I was oauth application registry as Create an OAuth API endpoint for external clients . but my company domain okta based url not credentials I wish checking postman am getting { "error_description": "access_denied", "error": "server_error"}ple...
Resolved! Agent Workspace - HRSD & ITSM
Hello Community! I had a quick question for anyone familiar with working/implementing Agent Workspace. If you had agents that are working both HR cases and IT incidents are they able to just toggle back and forth to different workspaces within an ins...
Worknotes should not be visible in Portal
Our HR service portal is displaying work notes under My Requests, whenever an agent adds work note to a case, the portal starts displaying work notes under My RequestsWe do not want these work notes to be visible under My Requests.
Suspend Dialog issues
Hi All, On the case form when the state is changed to "Pending" . We get the dialog box with three options- "Reason ", "worknotes" and "Due date" . But the same is not the case with Agent workspace when we change the state to "Pending" it shows on...
Resolved! Edit Option from on HR Agent Workspace
Hi All, Can any one please help me on this, when i click on Edit button in HR agent workspace the case from will open to select the fields which i need to edit, i would like to see from where they have configured the form in backend and is there any ...
Make Mandatory a field out side of multi row variable set on the catalog item based on MRVS variable
Hi All, I have a requirement I need to make a field mandatory which is outside of multi row variable set on the basis of field in the multirow variable settest1 = field inside MRVStest = field outside MRVStest1 is not empty need to make test field ma...
Resolved! PDF Document for HR Service not Generating
I created a pdf document and want it to generate on a particular type of case. I have set everything up according to product documentation but it just continues to load and never generates. Does anyone know what the cause might be? Or does it look li...
Resolved! Help with Inbound action - HR Case Update
Hey SN Comm! I have an ongoing project that I am trying to accomplish. Last week I received help from our community with Inbound Action, Create HR Case. What I was trying to do, is have any CC's users that match a user account within SN sys_user tabl...
Resolved! How do I Make checklist mandatory in HR template?
How do I Make checklist mandatory in HR template?
Auto Refresh DocuSign Token
Hi,I have configured the DocuSign Spoke according to the document content.https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0852804https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/integrationhub-store-s...
Resolved! How Can I set this Button into a Link( Accept/ Reject Link Email Notification)
Hi Community, I have created this email script and Script Include. Instead of image I want text "Click here to Accept", "Click here to Reject". and I have added some changes but it is not working. Can anyone suggest me where I have to make changes ?...
Send Offer letter pdf attachment in notification
Hi Team, In our flow we have the requirement of sending the offer letter in email to the employee. High level process is as follows:1. Manager raise request.2. Approver approves3. HR team gets an HR task to populate few fields (this we are doing thro...
assignement rule/matching rule
is matching rule triggered before the assignment rule
Decision Tables/Decision Builder - Default answer option not visible
Hi,Using Decision Builder, is there a way to make an empty condition a default answer (if none of the other conditions match, the result against this empty/default condition is returned via decision table API)? I did not find any option within Decisi...
