Resolved! Create a metric definition to count the duration from Awaiting acceptance to Closed complete
How to create a metric definition to count the duration from Awaiting acceptance to Closed complete of an HR case
Forum Posts
Resolved! report on what happens to Awaiting Acceptance cases
When a HR case is in State = Awaiting Acceptance, we have 5 scenarios like below:AcceptedRejectedTimed out by 5 business day workflow (case State = Closed Complete)Case in 'Awaiting Acceptance' is rejected then accepted once back in 'Awaiting Accepta...
How to send Notification based on the date on "record producer"
Hi All, I have a requirement where I want to send the notification before 2 weeks of the "expected target date" if the HR task called "Effective Date task" is incomplete, where "expected target date" is variable on record producer and "Effective Date...
How to resolve this error "Read operation on table 'sn_hr_core_case_workforce_admin' from "global"
Hi All, How to resolve below errorRead operation on table 'sn_hr_core_case_workforce_admin' from scope 'Global' was denied because the source could not be found. Please contact the application admin.
Add content in Announcement in config HR Agent workspace.
Hi Community, I have to add content in announcement in confi HR agent workspace. I have gone through several community links{https://www.servicenow.com/community/csm-forum/show-announcement-in-agent-workspace/m-p/382646 } but I am stuck like how to a...
Accessing record producer data in Flow designer
Hello, I have an issue or don't know the best way to go about using/accessing the data I get from submitting a record producer. Once the record producer, I want to create a process for it.Once the form is submitted I have a flow that is triggered to...
HRSD notifications
Hi everyone, I have a question. Why add this notification to all the HRSD tables instead of adding it only to the HR Case [sn_hr_core_case] table (the parent table)? Shouldn't the other tables also inherit the notification? Thanks!
Why user criteria & why hr criteria and why both?
Can someone explain Why user criteria & why hr criteria and when to use both? I know there is a lot of content out there, and if I am still posting this, I need someone to explain it with use cases/real life scenarios please. Thanks!
Resolved! Rich Description field on HR Task Template
I am trying to populate fields on an HR Task from the Parent HR Case. I want the Short Description and Description from the Parent HR Case to display in those fields on the HR Task. I am using Service Activity to create tasks when a certain case is s...
Resolved! My categories don't appear in Now Mobile
Hi guys, I have a problem that my global categories don't appear in now mobile. Well... they appear if you press view all, but NOT every global category.I will attach prints, and you will see that under 'Question', it should appear the global categor...
Resolved! ユーザーの初期パスワードを一括で生成する方法
500名ほどいるユーザーの初期パスワードを自動生成する方法はありますか？一人一人、「パスワードを設定」で生成するしか無いのでしょうか？ご教示いただけると幸いです。
Resolved! Record Producer Client Script
Hello, I am working on a Record Producer that will be assigned as a task to the manager to verify user Information.I want the Record Producer to populate the Subject person information instead of the manager information. I am trying to implement a sc...
How to add Holiday Calendar on Employee Service Portal
in Docs (Employee Service Center) it is mentioned that we will get the Holiday Calendar on Employee Service Portal, But when I checked the widget list, Holiday calendar widget is not present, Any Idea how to add this widget or do I need to develop my...
My SLA % is not displaying on HR Case list
Hi everyone, I have a flow that is triggering the SLA and the assignment groups. For context, you have a record producer with a select box variable, and depending on the choice it triggers different SLA's and/or assignment groups. The problem is tha...
Advanced work assignment with Tier model
Hi, Please help me to fulfill my requirement.Our HR teams are organized with Tier model, Tier 1, Tier2, Tier3.Tier2 consists 13 teams such as Payroll, Benefits and so on.Tier3 consists 50 more teams with specialists. When employee create an inquiry c...