Resolved! Knowledge Articles Attached to a Case
Hello Everyone. Im working on a report. Is there a way to extract number/details of cases that Agents have attached or suggested a Knowledge Article? Thank you, Florencia
Forum Posts
Retain the child case state when the parent case is Closed Complete/Closed Incomplete/Cancelled
As per the OOTB behavior, if the Parent Case is Closed Complete/Closed Incomplete/Cancelled. The child cases gets auto-cancelled. However, We received the requirement to "Child cases should NOT be closed when parent case is closed" so i wrote a after...
Resolved! Prevent user from submitting new ticket if there is still an open ticket
How can I prevent a user from submitting a new HR Case via record producer "Request move", if there is still an open HR Case for "Request move" for this user? So only 1 open HR Case per user for a specific HR Service can be possible. Thanks in advan...
Resolved! Can you share best practices around how employee service center access and support can be managed for employees on mobility? Employees on global mobility in our organization need to access content both in their home country and their host country.
Can you share best practices around how employee service center access and support can be managed for employees on mobility? Employees on global mobility in our organization need to access content both in their home country and their host country.
Collect Employee Input - update HR Case
Hi folks, Having some issues with using the Collect Employee Input HR task on one of our HR Services. I am following the instructions from the docs site here. The form has been designed with the questions I need to get a response to (in this example ...
HRSD ACLS
In HRSD, how to allow a HR Agent (sn_hr_core.basic)to update the topic category,topic detail and HR Service on the HR Case form
Resolved! LifeCycle Event activity question
Hello, I am creating a new life cycle event for onboarding users and wanted to know if there is a way to make an activity wait for another to be completed before it triggers. I know this can be done in the activity set but it is not clear to me h...
OnBoarding process creation through HR module
Hello All / @Ankur Bawiskar / @Hitoshi Ozawa , Try to create onBoarding process in HR module. 1. what's inputs are require apart from this ?(Emp name, joining date, experience, skill etc) 2.Need to install plugin lifecycle event management or any o...
Resolved! Parameters in script include initialize function
Hello, Can someone explain what the lines of code bellow mean in the script include sn_hr_core.hr_Profile? Why is this even needed, what is the purpose of this? hr_Profile.prototype = { initialize: function(_gr, _gs) { this._gr = _gr; ...
All HR modules
Do any one Know how many modules, Functions features are there in complete Human resources would like to make complete list of features and functionalities of all modules and spokes in ServiceNow.
Resolved! I joined task_sla and sn_hr_core_Case table to create a report which shows the sla from hr case table
hii, I have to create report for incidents and requested items whose SLAs is greater than 50% but in task_sla table SLA diled is not defined for this I have to bring out the SLA field from the hr case to table. I created a database view with tas...
Resolved! Configure Employee Document Management
Hello, I'm currently working on the HR simulator and I'm having an issue with this task. I've been tasked with creating a new document type and adding a new retention policy on to that. I feel ive done that but yet every time I go to validate the tas...
HR Agent workspace--Configure Page is not displaying on avatar when i open HR case in workspace
Hi All, I have installed Agent workspace for HRSD. Configure Page option is not displaying on avatar when i open case in workspace, i can see only configure workspace option and also I have selected the correct scope. And also when i go to All worksp...
CIS HR question
Hi all, I'm preparing for my CIS-HR .I came across these 2 questions. But the answer was different in each link. Could you help me with correct answer. Q#1.The Knowledge bases searched for the Knowledge results section on an HR Case are determined by...
Populate Employee details based on Employee id
Hi All, I have a custom table. In which I have created a field called Employee name which is referring to sys_user table and from user table I have called other fields using dot walk as Employee Number, Country, LOcation which is auto populating from...
