Resolved! How to hide "Create Interaction" on Agent Workspace for HR Case Management
Hi All, I'm new to Agent Workspace and I've been trying to find a way to disable this Create Interaction button with no luck - can anyone help out? Thanks
Forum Posts
Video does not cover the whole widget in content experience widget
Hi, When I try to embed a video in a styled content and add that in a content experience widget in the employee center pro homepage, the video does not spread out the whole space available, instead it uses very less space which does not look good. ...
Field to show users who were assigned to this ticket
Hi All, Hr cases when created get assigned to a user , but it gets reassigned to other user from the same assignment group. Is it possible to put a field showing the list of users name who were assigned to the hr case.Thanks in advance
Flow designer - copy attachment , mail activity from parent case to child case
Hi All,Using flow designer is it possible to copy attachment and mail activity of parent case to child case.Thanks in advance
Employee Center Portal - Upload attachment button missing.
Hi everyone,I have an HR Task to be approved on the Employee center portal, and the user needs to fill a form. The form includes a field for the user to add an attachmentI have 2 instances (production and development), and the problem is that this Up...
Need to open KB articles in new tab in portal when clicked
Hi,I have a requirement like there is widget in which the kb articles were displayed and when I click on any kb article it should open in new tab.For now it was opening in the same tab.Any suggestions would be helpful.Thanks inadvance!!
How do I set a Task SLA in Flow designer
Hi there guys! I have a flow and in that flow I have a get Catalog Variables action.From the different question choices on a variable I have different assignment groups/ Task SLA's that I want the HR Case to have. The assignment group part is already...
Resolved! I am not able to update or create or delete record in Document Tasks
Hi All, I am not able to update or create or delete record in Document Tasks using var gr = new GlideRecord('sn_doc_task');gr.addEncodedQuery('number=DOCT0001005');gr.addQuery('parent','HRC0231097');gr.query();if(gr.next()){ //gr.short_descriptio...
Resolved! HR document template table field issue
Hi Team, I have created this HR Document template for my e-signature task, as you can see it has the table name set as HR Core task. So as per my understanding if I m printing the sysid, then it should ideally print the HR Task sys id, rather it is p...
Check if applications/plugins have upgrade available in scripting
Hi, I am trying to find backend data source of information, from where, plugins page retrieves all information such as latest version number etc. I need it to implement a logic in scripting. But unable to find source table or any store API. Thanks,...
Create New Case-HR Service Dropdown List Not Displaying All Services
I am impersonating an agent and am creating a new HR case using the path HR Case Management -> Create New Case. When the form comes up, I select a subject person that this agent regularly services. When I go to select the HR Service from the drop dow...
Human Resources > Case field definitions (Actual start, end, and resolution)
I'm trying to understand how the Actual start field is populated on cases. What behavior triggers that? Is it the state change? More context: Building a report and SLA's. Is using Case > {Actual start} the same as going to the Metrics and looking...
How to remove Journey button from Service Portal
After installing the journey designer plugin we get the journey button in employee service portal. How to make it visible only for admins but not other users@Ankur Bawiskar @Harsh Vardhan @Jaspal Singh
Case status not reflecting in playbook view
Hi All,We are using Lifecycle Events under HRSD and have configured an "Activity Configuration" to create a WSD case from the lifecycle event. Everything seems to be working fine, and the WSD case can be accessed from the activity, and the activity s...
Resolved! HR task & record producer
Hi Team, I have below requirement:1. User raises the hr case.2. Team A approves/rejects task (achieved this through Employee forms). If approved goes to Team B3. Team B approves/rejects task (achieved this through Employee forms). If approved goes to...
