In an HR Service - Using Fulfillment Type of Workflow - Can't Select a Workflow

[Rick Forristall]

This is in the Scoped HR application in London:

How do I select a workflow for an HR Service when I select "Workflow" for the Fulfillment type?

When I select "Workflow" for the Fulfillment Type field, the workflow field appears, but it is read only.

I tried associating a workflow with the Service's record producer, but that didn't work - it didn't populate the HR Service's workflow field.

[hollysnyder · Accepted solution]

Hi Rick!

When using Workflow as the Fulfillment Type for an HR Service, you would define the Workflow in the HR Case Template associated with the HR Service.

I hope this helps!

Thanks!

Holly

[Rick Forristall]

Thanks Holly,

Where in the template do I select the workflow?

Do I have to "Add a Field" > Workflow > then select the applicable workflow?

Thanks,

Rick

[hollysnyder]

Yes, sir. Add a Field > Workflow > select your workflow, exactly right.