Hi All, I am following the course of HRDS Implementer(Path) - Human Resources (HR) Simulator (San Diego) Course. In the following course, I have difficulty in the establishing HR Criteria and User Criteria Content. Even though I created exactly as ...
Hello All,We have created a simple automated indicator for calculating the average. When we add this indicator to a widget and include it in a dashboard, clicking on the Analytics Hub shows a "Streaming error" message.Could anyone please help identif...
Hi All, I have a requirement where i need to cascade the hr service from HR Case(parent) to HR Task(child).I am trying from Form Layout where in the available section i have searched for Parent and expanded the field but still could not find the HR S...
On HR case creation page, there is custom reference field - 'Request subcategory' which refer to custom tables 'Global Request subcategories' table, which stores subcategory mapped based on Subject person's country and the associated HR service's Rec...
We have COE security policies setup to restrict access so that an agent can only see cases they are assigned or assigned to their group. This is working correctly when using lists or direct links to the case record. Where it is not working correc...
Hi Experts, I have a requirement to add a custom choice field to the HR Case table, and this field should be available on the case creation page in the new Configurable HR Agent Workspace. When a user selects a value for this field during case creati...
Hi everyone,I’m working with the table sn_hr_pa_profile_metric_result and I’ve noticed something strange in the list view.When different users access the same list with the same filter applied, some users see all columns (ex: Metric, Metric type, Emp...
Hi HRSD community,Variable editor section in HR Case form is not available OOB, but can of course be added by creating a formatter and adding it to the form view of HR table. After creating this and adding to HR Case form, from my small testing varia...
hi Guys! We have configured checklists on some HR Services so that HR Agents have clear instructions what to do and in which order. They're not mandatory so it is possible to close the case without all checkboxes being ticked off. Is there a way to ...
We have a requirement where we need to enable search for Japanese characters in the Workspace Search for HR Agent Workspace. As of now when we search any Japanese character the results show 0.We have the I18N: Japanese Translations plugin installed f...
Hi Team,We have a Business Rule that changes the HR Case state from Suspended to Work in Progress (WIP).Currently, the Business Rule runs when:The State is SuspendedThe Opened for or Subject person is Dynamic – MeAdditional comments field changesThis...
Hi Everyone,I have a requirement where users must upload at least 2 attachments before submitting a service (Catalog Item / HR Service).For example, if a user adds only one attachment, they should not be able to submit the request.If anyone has done ...
Hi Team,After upgrading our instance to Yokohama, we are facing an issue with HR Case Acceptance.When the agent marks the HR case as Closed Complete, the case moves to Awaiting Acceptance as expected.From the Employee Center portal, the customer is a...
Would love to hear from people who work in the HRSD space. Our team is implementing analytics for our HR Agents and we're wondering what other companies are measuring and what their benchmarks are.
Does anyone use the Leave of Absence functionality within HRSD, specifically if you use a Third Party Administrator for your leave process? Do you integrate with your TPA to update ServiceNow?
