Hello,What is the recommended best practice if a Accommodation Request will have an extended duration (ie. more than 60 days) but the team does not want to keep the case open for the duration. They have requested to close the case and re=open the ca...
Hi everybody,I want to show one of our customers the difference between standalone services and an integrated lifecycle-based approach.I’d like to demonstrate how it works and what benefits it offers for development and user journey design, using a p...
I would like to find the definition for the button 'Skip' on a HR Task for Journeys/LifeCycle Events on the service portal. I believe this is an OOB feature.I need to add another button similar to it on the same page, so finding its source would be h...
Is there a way to hide this Email under the Compose part in HR Agent Workspace?
Hello Community! I have a requirement where I need to select multiple job numbers in an HR condition using the "is not" operator. Since the "is not one of" operator is not available, I need to create multiple conditions using "is not". There is an ex...
We are trying to run a flow for whenever a HR service is created - we found the fulfillment type can be Flow and we can select a Flow (or Subflow) from a reference table. - but why? What does this do? We assumed that it would start the flow, but it d...
We have 2 employees with the exact same name (but different employee #, therefore 2 different persons). One of them has already HR cases, the other doesn't. For some reason ServiceNow connected 2employee profiles below one HR Profile, now there are 2...
Hi, I am looking for an option to translate the "available" label to another value in HR agent workspace. We have localization available. Can someone point me in the right direction ?
Now Assist panel is not showing any messages and keeps on loading in non production instances.Anyone faced similar issue please let me know anything to update
Hello All,I got a requirement where Once Hr case is submitted we need to create HR Task automatically and need to attach the check list template based on the assignment group selected on HR case. For That I have created Flow and the flow is triggerin...
Hi Community,I'm encountering an issue where a Performance Analytics dashboard is not loading. I receive the message "Can't display this dashboard – The dashboard that you are looking for was not found" (screenshot attached).Even when logged in as an...
Hi Community , We want to enable the audit history for some user because , we haven't revoked the access for the user and we we can see updated by system , we want to check which has been done and who did the changes
Hello Experts, I'm working on a POC with a record producer that creates records on the Interaction table. After submission I am displaying the producer variables on the created record via a UI formatter, but the variables are all read‑only. I need ...
How Predictive Intelligence is different from Now Assist AI agent Triage in ITSM Like Categorizing ITSM incidents / auto population of fields
I’m working in CSM Workspace and using the Compose Email action from a Case record.When I open a new email draft, the rich‑text editor in the “New Email Draft” tab always defaults to Verdana, 10pt . I would like the default for agents to be Times New...
