I'm curious if others have a requirement to restrict access to agents/fulfillers if they are the Opened For/Subject Person of the case and how they solved that. We don't want the user to be able to see work notes and case details in this scenario. ...
Hi, Inbound Emails for Creating HR Cases are not working in our instance Any leads would be helpful.
My instanmce is not waking from hibernation, Please help.dev189433
When a lifecycle is being initiated in SN HRSD and an agent is working through the playbook we are having issues where tasks are being duplicated sometimes 90 times etc, but this does not happen every time. We have not been able to figure out what i...
I want system will calculate and display the ETTR in the HR Case list view if selected as an option
Hi, Our team is currently developing a request using a Record Producer and Workflow. The requirement is for the request to go through a group approval process after submission. However, we noticed that upon submission, the system displays the group a...
I want to remove watchlist option from EC PRO Portal from "MY REQUEST" page.Please guide me how to do this.
Hello, I have learned that there are system properties glide.enforce_security_scope.<scope_name> which secure the HR data from accessing by non-HR users.I have read Docs and KB article but I could not fully understand how it works. Is there anyone wh...
Hi Experts, Workday to ServiceNow users integration . When i try to update user inactive in workday it was not sync in ServiceNow sys_user table, can any one explain where i can check this in ServiceNow and what should i need to change in integratio...
Hi Experts, I had a question on the below product documentation, which in short allows you to upload a PDF file and capture e-signatures from multiple participants. Per the doc, I was able to set it up so that the Documents Task get assigned to the i...
We’re in the early stages of configuring ServiceNow Catalogs and need to store custom options for record producer variables. Since there’s no existing table for this, I’m considering creating a custom table to manage and retrieve these values. While ...
Hi,I have added a custom state "Return to previous approver" in apprvoal table. In OOTB action, it only have approval and reject options. How can I handle this action in ask for approval action?
Hi Team,When I raise a case, the assignment group populates correctly, but the 'Assigned to' field remains empty. We set the assignment group at the HR Service Template level. I believe the OOB matching rules are responsible for populating the 'Assig...
Hi Team ,not able to select view from sys_ui_view while creating a new view rule . Please help me out.Thanks.
