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03-12-2019 06:39 AM
This is in the Scoped HR application in London:
How do I select a workflow for an HR Service when I select "Workflow" for the Fulfillment type?
When I select "Workflow" for the Fulfillment Type field, the workflow field appears, but it is read only.
I tried associating a workflow with the Service's record producer, but that didn't work - it didn't populate the HR Service's workflow field.
Solved! Go to Solution.
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HR Service Delivery

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03-12-2019 06:42 AM
Hi Rick!
When using Workflow as the Fulfillment Type for an HR Service, you would define the Workflow in the HR Case Template associated with the HR Service.
I hope this helps!
Thanks!
Holly

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03-12-2019 06:42 AM
Hi Rick!
When using Workflow as the Fulfillment Type for an HR Service, you would define the Workflow in the HR Case Template associated with the HR Service.
I hope this helps!
Thanks!
Holly

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03-12-2019 06:47 AM
Thanks Holly,
Where in the template do I select the workflow?
Do I have to "Add a Field" > Workflow > then select the applicable workflow?
Thanks,
Rick

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03-12-2019 06:50 AM
Yes, sir. Add a Field > Workflow > select your workflow, exactly right.