In ESC Portal Under My Requests. I am not able to see closed requests in closed filter

[shyamalaamb]

In ESC Portal Under My Requests. I am not able to see closed requests in closed filter

[satyasubraV3614]

1. The widget uses the Active flag, not the state name. The My Requests widget shows the Closed tab with active = false and the Open tab with active = true. A record in a “Closed” state that still has Active = true will never appear under Closed. Make sure your closed records has set active = false .

[sanjaygupta]

This may happen if the Closed filter in Employee Center is not including the correct request states, or if the underlying My Requests widget is applying a different condition.

You can check the following:

• Navigate to Employee Center > My Requests and verify whether the closed requests are visible under the All filter.

• Check the configuration of the My Requests component in UI Builder.

• Review the data source and filter conditions used by the component to confirm that closed records are included.

• Verify whether the request records have reached the expected closed state.

• Check whether any custom scripts or conditions are overriding the default filtering behavior.

If you need to modify the component, use a supported configuration approach rather than directly modifying out-of-box records. Test the changes in a sub-production instance first.

The exact fix depends on your Employee Center release and whether you are using the out-of-box or customized My Requests component.
References:

1. Create or modify a request filter

2. Enhanced Requests Experience (Australia release)

Hope you find this helpful!