In hrsd module assigned to person is not able to see the hr cases.

abcd
Kilo Contributor

hi,
In hrsd module assigned to persoan not able to see the hr case.find_real_file.png

9 REPLIES 9

Raghu Ram Y
Kilo Sage

Hi, 

Due to ACL's user is not able to see the records..check ACL's and provide respective roles.

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

there is some table level READ ACL which is blocking the records.

Did you debug that?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Sourabh26
Giga Guru

Hi,

 

It seems that you have just added the users in the related HR group but the users do not have the access for HR Case table.

 

Check the ACL (record level) on HR Case table to allow the users (by granting the required role) so that they are able to see the related records.

 

Mark this as Helpful/Correct, if Applicable.

 

Regards,

Sourabh

abcd
Kilo Contributor

also shows same msg in hr profile table