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Which script include is using the system property

Hi All,I found the system property which is defaulting the priority to 2 when vip users raise hr cases. I want to know which script include is using the system property. Is there any other way to find the script include other than going through each ...

kali by Tera Contributor
  • 283 Views
  • 2 replies
  • 0 helpfuls

Resolved! Missing roles when installing Human Resources Scoped App: Core

Hello Community ,   I Just installed the Human Resources Scoped App :Core   Everything went as planned the problem is when I compared roles. Installed on the group table I found some roles are missing. Can someone explain to me why?  Here's is the in...

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ELMAHDI by Tera Expert
  • 663 Views
  • 3 replies
  • 1 helpfuls

Roles required for read access to an HR Case

Hi everyone,I wanted to know what all roles are required to have just the read access to an HR case.the sn_hr_core.basic role given to an agent gives him write access as well.Exactly what all roles are required to just read the HR case and not edit a...

kartikey by Tera Contributor
  • 4693 Views
  • 5 replies
  • 0 helpfuls

How to add values of popup to field in the form

Hi Team,I have a requirement when the state of incident is moved from "on hold" to "In progress" i need a popup window to appear where it will ask for the "Reason for work in progress :" and once the user clicks ok button in the popup window that nee...

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Roshini by Giga Guru
  • 515 Views
  • 3 replies
  • 0 helpfuls

Knowledge attachment link function not working properly

I'm creating knowledge in a test environment, and I learned through a training that the Attachment Link button is supposed to " automatically download attachments when the User opens the Knowledge Article. This is commonly used for Articles that cont...

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Tiffany6 by Tera Expert
  • 4528 Views
  • 2 replies
  • 5 helpfuls

Resolved! Unable to see menu in Employee center

On Employee Center I don't see the menu. I have the Taxonomy and Topics and connected content. But the menu totally disappeared. Any ideas how to get it back. 

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samadam by Kilo Sage
  • 862 Views
  • 5 replies
  • 1 helpfuls

Onboarding - Lifecycle Event

We are using the Lifecycle Event Onboarding and within the Onboarding Process it auto-generates a Request for IT Equipment (Catalog Item).  When the Request is auto-generated it is continuing to set the Opened By field to the Owner Catalog Item.  We ...

Error HR Service is not valid for the subject person

Hello everyone,I am getting a problem when submiting a new request which triggers this HR Service. I don't understand the use of opend for /... and subject person /...Error HR Service is not valid for the subject person   

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ELMAHDI by Tera Expert
  • 527 Views
  • 1 replies
  • 0 helpfuls

Resolved! GlideModal in Agent Workspace UI Action

How do I add make this also work in a UI Action in Agent Workspace? I want to render this UI page pop-window in workspace as well.   function openAttachmentModal() { var sys_id = g_form.getUniqueValue(); var modal = new GlideModal('sn_hr_core...

Resolved! Tags not capturing in update set

I am trying to create tags for HR Services but they re not getting captured in the update set? Is there any way to add them in update set as due to configuration changes in different instances I am trying to avoid them moving through xmls. Also, is t...