how to restrict the kb article visible to only specific assignment group in HRSD?
how to restrict the kb article visible to only specific assignment group in HRSD?
Forum Posts
Resolved! Attachment appearing in the body of case and not header
I understand that this is how it functions out of the box, but I have an attachment field on one of my record producers. Whenever someone uploads an attachment through the field, it places the attachment in the body of the record producer. I also not...
Resolved! Response Template Limitation in Agent Workspace for HR Case Management
Hello SN Comm Team, I am looking to see if we can expand the number of Response Templates to show up when working in the Agent Workspace for HR Case Management. It looks like the limit is set to 10 somehow, and the client would like the limit to be u...
Inbound emails are not triggering case status to Work in Progress from Awaiting Acceptance.
We ran a few tests in production to confirm the functionality, and cases are flipping to "Work in Progress" upon receiving an email if the response is coming from an internal email. However, cases did not change status when the inbound email was from...
Resolved! Generation of Word Document
Hello all, Could you please confirm whether the CSM Standard SKU supports MS Word document generation? If not, which SKU includes that capability? Thanks in advance. Mansor
Resolved! ServiceNow HRSD (Tutorial Article Part - 3)
Hello ServiceNow Family, I have already started a Article series on more compelling Module ServiceNow Human Resources. First Article Link :- Click Here Second Article Link :- Click Here Lets begin from there :- HR Criteria HR criteria are sets of ...
Export fields and Variables on the form in pdf format
Hi experts, I have a requirement where I need to have a UI action to export the fields, related list as well as Variables present on the HR case form. With the OOB UI action, the variables are not exported to pdf.An alternative is to use the PDFGener...
Background script : issue with the HR role assignment
Hello Experts,Post cloning i am trying to assign roles to the parent group through post clone script which will trigger the schedule job but i am facing the below issue.Schedule Job (Tried execution in Background Script):Errors :RoleAccessHandler: Us...
Issue with Role Inheritance Not Working in HR Scoped Clone Cleanup Script
Hello Experts,I'm facing an issue with a clone cleanup script written in the HR scope. The script is designed to assign roles to specific user groups post-clone. The roles are being successfully added to the parent group, but the inheritance to child...
HR Agent workspace adding new icon
Hi , Is it possible to add an additional icon to the side menu?If so, I would be happy to explain howThanks in advance
Creating button in Record Producer
I have to create a "Cancel" button in the record producer. How can it be done
Doc Templates - esignature assigned to groups rather than individuals
Hello, we have the following requirement and are unsure if this is possible or how to achieve that. We are having a lot of contracts created on monthly base and a high number of HR people, creating and signing that contract. At the moment we print th...
HRSD
How to update PTO borrowAdd UI action resume waiting for approval , this UI action should be added to PTO exception intake form and employee experience intake form HR cases.When the user clicks on the UI action resume waiting for approval the HR case...
LIFECYCLE EVENT and DRAFTS not connecting
We have a lifecycle event that facilitates a promotion process. This requires different personas to complete tasks in various phases (per normal lifecycle event/journey behaviour).We have enabled the ability to create a draft on a record producer (Re...
Resolved! Make sn_hr_core_case_operations commented notification
Hi all,I am looking at the OOTB `HR Case Comment` Notification and I want to make one for the `sn_hr_core_case_operations` Table but I am not sure if this event will capture it, I need to make a new event, etc.Any ideas how I can make an email Notifi...