Hi Experts,I have a requirement to change the transfer hr case "new hr service" field type on the hr agent workspace from choice list to auto complete text to the same hr service names. please see the attached screenshot.snow HI, answered me to custo...
What role can I give process owners to build Playbooks that doesn't allow them to create and update records from the Playbook or other automated activities? I saw in creator studio the user doesn't have this kind of access in the Automations phase.
Hi All/ @Sandeep Rajput , There is one issue HR agents are facing intermittently from HR agent workspace when they are trying to send email via compose email. Once click on ' Compose Email" option it takes few secs for loading after that below messag...
Hi Team,When HR case is moved to different COE and existing HR case is cancelled, when user sends email to existing HR case that is cancelled, copy that email to newly transferred case. How to achieve this?
Hi, I was trying to update the icon info based on state changes: For Ex: In the description field i wanted to show help icon with some text 'abc' when state is 'New' And For the same description field i wanted to show help icon with some text 'xyz' w...
How to achieve when the agent user is attached an screenshot's into attachment that can be visible under work notes on activity session of that Record.
Hii have a requirement in workflow,if logged in user is knowledge base manager or owner the approval should not goso i wrote a script in workflow like belowIts working fine for owner ,but coming to managers as it is as a lock field (attached screensh...
Hi, I had a requirement where from a HR case I need to create a HR task and with the task type as HR service through which the record producer will be filled by HR task Assignee. now my requirement is to pre -populate the Record producer variables wh...
We currently have the ITSM module implemented in the client's development environment. If we clone the HRSD module, would this cause any issues or have any impact on the production environment? Are there any best practices or precautions to consider ...
Hi Team, What is the purpose of this Enforce unique profile BR, we are trying to update user profile via transform map but for that specific user its errored out as Operation against file 'sn_hr_core_profile' was aborted by Business Rule 'Enforce uni...
Hello, At our company we only use the HR Case CoE value, which is why the requirement came to have it defaulted to this value, as we don't use the others. i know how to disable the others, but even by disabling they would still need to select the val...
We're looking at the Employee Relations module and we are wondering if it is possible to generate letters in ServiceNow. We currently have offline processes where letters have to be created and sent out to the subject person of a disciplinary or the ...
In the old HR workspace, the Org Information was part of its OOB configuration, but in the new HR Agent Workspace it's a component that you had to create yourself. Detailed below are the steps on how this can be accomplished. 1. Update the hr_atAGlan...
Hello Friends,Looking for some solutions like how we can add a custom dashboard into Agent Workspace for HRSD and What type of permissions and licenses are required for Agent Workspace.Thanks
