Make related list tabs mandatory
For ER cases, when an agent is closing the case, few tabs (like allegation/corrective actions) from the related list needs to be mandatory. Is it possible to do? If yes how this can be achieved? Thanks in advance!!
Forum Posts
When State of HR case is selected as "Awaiting Info", "Awaiting info reason" field on HR Cases
When State of HR case is selected as "Awaiting Info", "Awaiting info reason" field on HR Cases is being automatically set by system as "3rd Party | Document / Information Pending" irrespective of any other choice being selected by fulfiller. Can anyo...
I am not able to dot walt to parent.subject_person.user.sys_id from HR Task in a BR
Hello Community i want to get the user id of the subject_user in parent case of an HR Task but with no result can someone help me on this ?
Resolved! translate records
hello , i want to translate a lists of record of programs that I created to french , but all I find is translated fields/name , but not working for me , and the button of properties to modify the labels not exist . any guideness please
On worknotes only tagged person should able to see the comments in which he was tagged
Here is my requirement, on serviceNow worknotes only tagged user whose name is tagged on the worknotes should see the comment but no one else, please let me know whether it is achievable or not
[Agent Workspace] Auto reload Related List when load page
I'm using Agent Workspace at Xanadu release, and I want to reload this page automatically instead of click on Refresh icon every time I navigate to this page. Any idea for this situation?Thank you and best regards
Fields Disabled in Opportunity Table Despite Having Write Role
I have assigned the role sn_opty_mgmt_core.opportunity_writer to a user, but all fields in the Opportunity (sn_opty_mgmt_core_opportunity) table remain disabled (read-only).Checked So Far:ACLs: Verified that write ACLs exist for this role.Client Scri...
Can we skip the HR Task
Hi All,I am working on a lifecycle event activity where I have created activities and activity sets. My client wants to skip a couple of HR tasks. How can we achieve this?In the HR task template, there is an option called "Optional" which works parti...
How to add 'Edit' in Child Case related list in HR Agent Workspace
Hi Team, How we can add Edit button through which we can add existing HR case as child case in Child Case Related List in HR Agent Workspace? Note : Edit button is appearing OOTB in Native view but not in HR Agent Workspace Any help would be highly a...
Ownership group field on the article form is not visible
Hi All, We found an issue where one of our users is not able to view the ownership group field on the article form.When the user is trying to edit or create any knowledge article, do not see the ownership group name. And the user is able to view it i...
Editing the HR Agent Configurable Workspace Related Items Menu bar
Greetings, I am trying to modify the Related Items Menu bar (see area outlined in red on the screenshot). I have a client asking to modify that layout, and I have not been able to locate where to do so. Can someone point me in the right direction, pl...
Watch list users not seeing few cases
Hello,Watch list users not seeing few cases. What could be the issue?Watchlist user has sn_hr_core.basic role which means they would have access to all HR cases but still few cases where they are added as watchlist they are able to view. TIA
Search Suggestions for custom table record
Hi All, I have existing search available for custom portal i am getting KA, service catalog but when i search with ticket number its not showing in ServiceNow Search Suggestions in Service Portal.if click on enter its showing the details in next page...
SLA needs to transfer from old case to New transferred case.
Hello, I have checked while transferring a case into another new case the previous SLA get canceled because of OOTB functionality and new SLA is getting triggered with new case. I have a requirement where we need to transfer the in progress SLA from ...
"opened for" and "Subject person" is hidden when i select new COE
Hi all, I have created a new COE extending the table HR case (sn_hr_core_case)It works well in backend but in HR Agent workspace, when there is no COE selected, it shows the "opened for" and "subject person"When I select the new COE - those fields "O...
