In the journey table, Lifecycle event case is not attached.

chandan86patra
Tera Contributor

3 weeks ago

Hi All,

Could you please help me understand how to attach the Lifecycle Event Case to the Journey table?

Also, on the ESC portal Journey page
(https://dev279179.service-now.com/esc?id=jny_create_journey), the onboarding log is not visible.

Could you please help me resolve this issue?

Thanks,

 

chandan86patra_0-1779039471740.png

 

 

Thanks and Regards,

Chandan

 

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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @chandan86patra 

 

Refer: Migrating from Lifecycle Events to Journey designer

            KB1124255 Journeys Migration Guide 

            LifeCycle Events & Journeys_HRSD 

          https://www.youtube.com/watch?v=zSyRuE0T4Ic

         https://www.youtube.com/watch?v=axRs23GXXBE&t=493s

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
How to Associate Lifecycle Events with Employee Journeys in ServiceNow
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