Inactive users should not be visible while creating a HR case

[si21]

Hi experts,

When ever Agents are creating a case they are able to select inactive users. 

Inactive users should not be visible in the dropdown.

Please help me with this scenario.

[Arav · Accepted solution]

Hi,

To change this behavior, launch "HR Administration > Case Creation Configuration", and add "Active is true" under "Employee Search > User Search condition".

Thanks,

Arav

[Murthy Ch]

Hi @si2 

Follow the approach as suggested by @Arav 

But make sure to check the Limit users on search checkbox then only you can see the filter condition.

Thanks,

Murthy