How to use sign document if we use HTML Document Template

sahilgambhir98
Tera Contributor

Hi Everyone ,

 

We have requirement to sign document ,but we are not sure get that done ,we checked the docs as well as existing configuration but we find sign document functionality is supported only for PDF Document Template Mapping such that when pdf_template field is populated on HR Case.

 

In our requirement we are using HTML Document Template ,so Sign Document functionality is not coming.

 

Are we missing something ,could anybody share some leads or findings or process to get that done.

1 REPLY 1

Øyvind Fosse
ServiceNow Employee
ServiceNow Employee

To create a HTML document for signature you need to use the document templates not HR document templates.

when defining your HTML template, add the participants and signatures from the doc template itself. 

find_real_file.png

you can then add the document in your HR service template:

find_real_file.png

this will create document tasks for the participants defined on the doc template when you initiate the case.