Hi Is there a way to add a tel: link to the Org Chart through cloning and scripting the widget?In the Org Chart Configuration we have set up two phone numbers next to the email, which will always be on position 2 and 3:And in the My Org Chart the ema...
Hello community, this HRCASE I ASSIGNED TO this person as shown in the picture:but when I check his tasked I found it's I needed assigned to him but he cannot see the HRCASE on his my tasks in Employee Center
Hello I am using Lifecycle event to manage Transfer Request.In the lifecycle, there is a Survey for manager.In some cases such as organization change, a manager has multiple transfer cases for his employee. Then manager recieve multiple survey reques...
Hi All, We just purchased for the Human Resource Enterprise license and are looking into launching our onboarding journey. However, can't seem to wrap around a few things / best practices around a pre-boarding portal.Is there a separate out-of-the-bo...
Hello everyone,I have created a custom field with type List in the table HR Case[sn_hr_core_case] and I have created an ACL to set if the logged in user in the List can read the Record. but it doesn't work.Please someone help me.Thank you so much. He...
Hi Team, I'm trying to create a interaction in case agent workspace, after entering all the required fields the create interaction button is still greyed out even for admin users. Can anyone help on this. Thanks
Hello community, I have records on the table and I want to translate them to French based on reference in my record producer There's a table for Leave type, when I did navigate to it I tried to see if there's somehow I can translate those records I...
Hello SN Comm! Looking to see if anyone can help me out with this one. I know that the system can auto-assign based off of Skills in the HR area. I am wondering if there is also some setup that can be implemented, for HR Cases to auto-assign througho...
Hi All, my PDI vanished last week so I'm building a new one, but I can't find the plug-in/application for Agent Workspace for HR Case Management. Is this currently available for PDIs?I have installed it on a PDI recently, and can see it on our demo ...
hi community, I'm working with the HRSD product and was wondering if there's a recommended sequence for installing HRSD apps into the PDI? Best,VY
HelloI am configuring an new integration with UIPath and Servicenow and I installed the UIPath spoke.On my flow, I have this OOTB action "Add item to queue" but the mandatory Queue field does not show any record (Same with "Folder or Organization Un...
I configured OAuth Client in ServiceNow for Inbound calls made from SuccessFactors to ServiceNow.The Grant Type is "Client Credentials", have all configured OAuth Application User. When testing through Postman, the configuration is working fine, and ...
This is not a question but i find the solution you need to set the flow in template ! thank you if you find this post helpful don't forget to hit the button !
Hello, I attended yesterdays webinar on the above topic. I wanted to view it again and I thought it was mentioned to go to ServiceNow/Community/Events. I did find it but do not see how you can view this. Thank you in advance.
Auto-close HR cases if they are been in the "Awaiting Acceptance" state for more than 5 business days?Even we have updated timer in workflow with 5 business days.Please find below SS for reference.Please can anyone help me on this.Thanks.
