Hei, We have mapped the required field in record producer with required field for the Priority but after creation of case by default setting up too low on HR case irrespective of mapping and selection in ESC portal. Appreciate if some can help me som...
todos approval request description values from catalog variable . wanting line by line variable by next variable
Hi All When I am trying to search Catalog item , It is coming but not in 1st 5 blocks, When we click on something else it shows up DO we have any option where we can promote the Catalog items so that on the 1st search itself the relevant catalog item...
HiI need to small modification in condition on Delegation rule. it showing as read-only, so please how to edit these conditions. @Allen Andreas @Pradeep Sharma @Community Alums @Mark Roethof @Anurag Tripathi @Ankur Bawiskar @Sanjiv Meher @Brad Tilt...
Hi All, We are working on Virtual agent and facing issue with routing prechat survey to virtual agent topics.Requirement is to call VA topic flow once user clicks on Prechat chat categories.Please let me know if anyone has worked on such requirement....
Hi All, I have a requirement to display the knowledge results for field short description. But the issue i am facing here is it has to be added for case creation page coming from case creation configuration. Any suggestions would be really helpful
Hi team,I have a requirement to enable the "compose email" button in the list view of the HR agent configurable workspace. When the agent clicks the compose email button, it will open a new tab with an email draft, allowing the agent to fill it in a...
Hi There,What is the reason for this ? Statement : g_form.getDisplayValue('hr_service')HR Agent Workspace displays the correct Hr Service when I use this statement in On Change Client Script, where as the same statement returns the HR Case # in the ...
Hello,Has anyone had this issue?I have a Journey I created via a template, and while testing, I noticed I do not have the ability to actually publish later. Publish Now works fine; however after selecting publish later, and picking a date after today...
Does anyone know the process reason or technical reason that "sn_hr_core.manager" Role grants "catalog_admin"? These users can create, edit, and delete Catalog Items and User Criteria directly in the production environment which seems risky. This is ...
Hii got one requirement "We would like to add 2 new tasks in the offboarding process - prior to last day activity set.There is 1 task for the employee and 1 for the supervisor." How to add task in offboarding process. @Allen Andreas @Pradeep Sharma @...
Hi I want to make Case Creation Page 2.0 record false in UX Screen. I am trying to make inactive but unable to do,How to make inactive. @Allen Andreas @Pradeep Sharma @Community Alums @Anurag Tripathi @Mark Roethof @Ankur Bawiskar @Sanjiv Meher @Brad...
Hi experts,'Reporting' is a HR service on HRIT operations COE.but still this can be selected on all other tables [ ex : sn_hr_core_case_workforce_admin ].Is this how HRService works? TIA
When searching the case number from the ESC Portal, it redirects to the case backend view. My requirement is that it should remain in the portal and display the case details. Help me on this! @Ankur Bawiskar@Harsh Vardhan@michaelj_sherid@asifnoor@Jas...
I was having a group which is having access to 2 users let the group name hr and there was another group which is payroll. There was user who belongs only to the payroll group and he was able to see the cases which was assigned to the hr group. There...
