Hi All, Is their a possibility to report on the previous assigned to user on the HR Case, basically I am trying to create a report to get the details of the user who was assigned to the HR Case previously. We dont have the metrics and I am trying to ...
Hello Everyone, Could you please help on my below issue. I have upgraded my PDI to Utah and when i search any knowledge article with Knowledge Number in ESC on browser HR search bar i could the KB article with editable access. When i search with any ...
create scripted rest api from workday json format users information then look up formatching identi field is xif found, check look up is not particular life cycle event of off boarding,if found check data in payload rescinded is yes from json then re...
We are integrating ThousandEye and ServiceNow via OAuth Authentication using Custom webhook in ThousandEye. In order to get token from Servicenow, ThousandEye redirects to Servicenow Instance and login via the Integration user. Since, there is SSO en...
Hi Community,Can we have indicator(red dot or anything) in attachment icon so that agent can have an understanding this particular case have attachment with the help of that attachment indicator.Any help is really appreciable.Thankyou.
Hi experts,How can we update the note present above PA widget in PA dashboard. I'm unable to find how and where this note is added. TIA
Hi community,I added a Data Visualiser component for HR tasks on the landing page in UI builder for Agent Workspace for HR case management.However, the component's background is grey in colour similar to the page background. All the other existing co...
Hi, I have created catalog item('ABC') and now I'm creating flow for that. When catalog item request has been submitted then it should create 4 catalog task and we are having one field in catalog item that is supplier category that is choice field i...
Hi,I have a scenario where there are 3 departments HR : abc@gmail.comHR Payroll : xyz@gmail.comHR General : nop@gmail.com I want to keep trigger condition as email for inbound email actions. As all the cases is being submitted through email... I cann...
Hi everyone,the Agent assist tab is not visible on HR task of Configurable HR Agent workspace, could you please let me know how to configure it for HR tasks as well?We want it in the contextual side panel just like it is in the HR cases.Thanks,Kartik...
We built a widget to show New and Recently Updated knowledge articles. However, the widget is also showing knowledge blocks - which we do not want. What additional customizations can I add to prevent knowledge blocks from showing? We only want the in...
Hello Community, How can we add visibility condition for a specific field in case creation configuration form ? We have field "yes/no" field named "User notified " on case creation form for particular Hr service. If user select "Yes" then another fi...
Hi All,I tried integrating ServiceNow with 3 party system . I am able to see all the records in rest message using test. I created a script include and created a import set table , created the fields. Using glidrecord and json parse i am getting the ...
Hi All, does anyone know, what property, ACL, BR or CS could possibly block displaying pictures added into attachment in activity log in workspace? Attachment is properly added on record but not displayed in activity log. Thanks
I am creating a Lifecycle event and there I have an activity, where the manager (opened by) has to answer to a question Yes or No. If the answer is Yes, an other activity should be triggered with specific questions.For example:Manager has to order a ...