Combed through documents with no success to find the trigger, so asking here. Does anyone know what controls the Ask a question in this dropdown on a case? It runs the OOTB Topic "Ask a question (Template). It runs that for some users, and it is some...
Hello, Is it possible to apply assignment rules when adding a collaborator to a case? For example, if I'm working on a Payroll case and need to add a collaborator from a different group/business area, I am likely to pick the person I know best and w...
Hi , I have created a multi-row variable set name - children_details , having 3 variables- name , age , gender.I want to populate a multi line field outside variable set on record producer , to show values based on data entered by user.Sample Input ...
HiI am creating a background verification system and we need roles which I can assign to background verification agents. Please let me know is there any role regarding BGV agents apart from HR core and basic roles. It urgent.
Hi Team,I have created a "Document Template" task with the type set as PDF, which includes two levels of participants: "subject_person" and "opened_for."When an HR LE case is created, a corresponding child case is also generated. According to the par...
Hello Devs,I'm trying to figure out how to set a condition to hide the Create HR Case button in the HR Agent Workspace for the interaction table. I'm new to UI Builder and Workspaces, but I've been working with the platform view for years, so I'm use...
Does anyone have a step by step video for Managers Hub Configuration
We are implementing the Manager Library portion of Manager Hub and are interested in tracking clicks to see what people actually viewing on the page to help us make future enhancements. I know you can look at Manager Hub metrics in User Experience An...
Hi Experts, We want to hide the checklist option from the HR case in the HR workspace : This option is enabled after upgrading the instance to the Utah release, any suggestions how to disable or hide the checklist from the sidebar options ? Best reg...
I am attempting to create an HR Criteria to show content to a manager if one of their direct reports has a certain attribute - in this case, their Location country: "If the manager user has at least one child user reporting to them with a Location co...
I want the activity set to get triggered based on the value of one of the fields on the parent case. I tried the script but its not getting triggered:I'm not sure how to utilize audience since we want to look at the previous step for the current lif...
Hello everyone,The number field for Employee relations case is shown as empty on the list view and is not visible on the form for most of the users, admins are able to see it. Is it any OOB configuration configured for Employee relations case?Attachi...
Scenario: HR Service and appropriate Record Producer is configured. Employee submits all the details on the record producer and submits. HR Case is created. 1. If an HR Agent/ Manager/ Admin wants to view the Variable input data what the EE had submi...
