Inbound actions

[kali]

Hi All,

I want to populate assignment groups based on subject of the mail via inbound action scripting, but                               current. assignment_ group ='sys id of group' is not working. It shows error as cannot assign null value to the group sys  ID . Please help me on this.

Thanks in advance

[Community Alums]

Hi @kali ,

Use this one :

current.assignment_group.setDisplayValue('Your Assignment Group');

[Harish Murikina]

Hi @kali 
1. Please check if reference qualifier condition allows the group when you try to select the group manually.

2. If you are able to select manually then it should work if you use current.setValue("assignment_group", "Group_Sys_ID");

Regards,

Harish Murikinati.