Inbound actions
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06-10-2024 03:57 AM
Hi All,
I want to populate assignment groups based on subject of the mail via inbound action scripting, but current. assignment_ group ='sys id of group' is not working. It shows error as cannot assign null value to the group sys ID . Please help me on this.
Thanks in advance
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Human Resources Service Delivery
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06-10-2024 03:59 AM
Hi @kali ,
Use this one :
current.assignment_group.setDisplayValue('Your Assignment Group');
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06-10-2024 04:29 AM
Hi @kali
1. Please check if reference qualifier condition allows the group when you try to select the group manually.
2. If you are able to select manually then it should work if you use current.setValue("assignment_group", "Group_Sys_ID");
Regards,
Harish Murikinati.