Increase the height of the rich_description field in the HR Agent workspace?
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03-03-2025 08:00 AM
Is there a setting to expend the rich_description field height on HR Agent Workspace (configurable)?
Either auto expand to fit content or set to a specific default height that is larger than the OOB.
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Human Resources Service Delivery
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03-03-2025 08:10 AM
check this
Customize height of the description(rich_text) field in HR agent workspace
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-03-2025 08:43 AM
@Ankur Bawiskar - We have the glide.ui.html.editor system property set to "tinymce". If you are referencing editing the field attribute, can you provide the attribute setting to expand the field?
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03-31-2025 09:50 AM
I got an answer from now support on this.
For static resizing of the field:
About this task
HTML field height is configured per HTML field.
Procedure
- Navigate to a record with an HTML-type field that you want to change.
For example, select an incident, problem, or knowledge record. - Right-click the field label (for example, Article body) and select Configure Dictionary.
- In the Related Links section, select Advanced View.
- In the Attributes field, enter editor.height=X, where X is the desired height.
For example, editor.height=250
Note: HTML fields can range from 72 to 2000. HTML fields are by default 64.
For dynamic resizing of the field:
- Navigate to All > System Properties > All Properties
- In the search bar, enter glide.ui.html.editor.v5.enabled_plugins and select the property.
- In the value field, add autoresize. (single space then type in)
- Select Update.
The autoresize plugin is active. - Navigate to a record with an HTML-type field that you want to change. For example, select an incident, problem, or knowledge record.
- Right-click the field label (for example, Article body) and select Configure Dictionary.
- In the Related Links section, select Advanced View.
- In the Attributes field, enter editor.plugin=autoresize
Source: https://www.servicenow.com/docs/csh?topicname=tinymce.html&version=latest
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07-21-2025 09:12 AM