Need help to find the UI Policy that shows a field on a form

Sruthi17
Kilo Sage

I see a UI Policy that hides "Pdf_template" on HR Case table. 

Sruthi17_0-1753013341116.png

 

 

But on one of the child table HR Total Rewards, the field "Pdf_template" is visible.

I need to  find which UI Policy or client script shows this field on the form

 

I tried to search UI actions, where the field_ name is "pdf_template" - unfortunately there is no other UI actions for this field

 

I tried to search client script, where contains "pdf_template" - unfortunately no client scripts related to this.

 

Im confused what else could set the visibility on the form?

8 REPLIES 8

GlideFather
Tera Patron

Hi @Sruthi17 

in your view:

KamilT_0-1753013920581.png


You see the one UI Policy, in that condition remove it and you will see if there is any other...

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@Sruthi17 
you can check it from here (update your URI):

https://yourinstance.service-now.com/now/nav/ui/classic/params/target/sys_ui_policy_action_list.do

 

Let me know if it resolved your requirement or anything else is needed

 

———
/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */


Yes, I checked removing the conditions, and find only one UI Action

Sruthi17_0-1753066250821.png

 

Check the conditions in this ui policy, you will see when the action is triggered.

 

if it is default value, it won’t be set by an ui policy action.

 

check the field’s system dictionary for a default value 

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/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */