Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!

IRM Professional – Alternative approach for operational risk event requirements

Mansor2
Tera Contributor

Hi Community,

We understand that native Risk Event Management requires IRM Enterprise.

Before recommending an upgrade, we are clarifying the customer’s requirements and exploring whether a simpler process can be supported using existing IRM Professional capabilities.

Has anyone used Issue Management or another Professional capability to capture operational occurrences, record their impact, link them to risks/entities, and track corrective actions?

We would appreciate practical guidance on:

  • What can be achieved through standard configuration?

  • What gaps would require custom fields, flows, scripts or tables?

  • What are the maintenance and upgrade implications?

  • Which requirements would make native Enterprise Risk Event Management necessary?

We are looking for an approach within Professional’s entitlements, without enabling Enterprise-only functionality. Examples and lessons from actual implementations would be helpful.

Thank you.

0 REPLIES 0