Is there anyway to anchor text in a knowledge base article without coding?

Amelia2 · ‎08-17-2018

Is the only way to have anchored text by entering the code? I've seen a few community articles about this, but being coding challenged I haven't quite figured it out.

I can obviously take a bit more time - but just thought I ask if maybe there's an updated way to do this? Or are we hoping that the next release will have a better text editor tool?

Thank you!

A

Mark Stanger · ‎09-04-2018

Yeah, no simple way to do that, unfortunately. It's not too difficult with code though. You can click the '<>' icon to view the code and then add ID attributes to tag the different sections of code on your page. Then you could use the link button to create links internal to your page. There are a lot of examples out on the web showing how to do this. Here's a quick one I turned up on Google.

https://www.yourhtmlsource.com/text/internallinks.html

View solution in original post

Mark Stanger · ‎08-17-2018

Are you just talking about adding an anchor tag to create a new link in the text of the kb article? You should see a link icon which you can click to create a link. https://docs.servicenow.com/bundle/istanbul-platform-administration/page/use/using-forms/concept/c_TinyMCEHTMLEditor.html

Mark Stanger · ‎08-27-2018

Just checking on on this one. Has this question been answered or is there more information I can help you with? If it's been answered, please mark the answer above as the correct one so people know this has been taken care of. Thanks!

Amelia2 · ‎09-04-2018

Hi Mark,

Thanks for your help and sorry for the late reply. I did try to use the instructions as mentioned in the link provided - and while I seemed to get a lot of add-ons, I still didn't get the anchor link tool in the toolbar:

Any other suggestions?

Mark Stanger · ‎09-04-2018

It's the 2 icons in the top-right there in the top row. If you highlight some text, then click on the first of those 2 (the one that looks like links in a chain) you'll be presented with a popup that allows you to add the link. The second of those 2 icons removes a link from highlighted text.