Issue with 'Transfer Type' dropdown in HR Agent Workspace

[RavajiS]

Hello team,

We are currently experiencing an issue in the HR Agent Workspace. When attempting to "Transfer case," the 'Transfer Type' dropdown field on the UI Page is not functioning. This is preventing us from completing case transfers.

We have not made any customizations to this feature; the functionality is out-of-the-box. We have confirmed that this feature works as expected on our Personal Developer Instance (PDI.

Could you please assist us in troubleshooting and resolving this? 

[Shraddha Kadam]

Hello @RavajiS ,

Please check for and apply any available updates for the 'Agent Workspace for HR Case Management' plugin.

Thank you.

[RavajiS]

Hello @Shraddha Kadam ,

The plugin has been already updated but still we are facing an issue. I have checked the client scripts, BR, Script Include as well but no any luck.

Thank you

[Shraddha Kadam · Accepted solution]

Hello @RavajiS ,

Add the below line of code to the "Update available transfer types for HR case SRP" UX Client Script.
https://<servicenow-instance>.service-now.com/sys_ux_client_script.do?sys_id=a1ba189134b11110fa9b21090b32b07b
Old Code:
api.setState('transferTypes', output.map(type = ({
New Code:
api.setState('transferTypes', output.methods.map(type = ({

If my response was helpful, please mark it as correct and helpful.
Thank you.