Journey Accelerator template missing

[Mauricio Luc]

Hi, i have a problem where when i select Lifecycle Events and Journey accelerator in Journey configuration my template disappears from the portal. From what ive seen the template should continue to be there to be used from Journey creation page. Images attached.

[Wessel van Enk · Accepted solution]

Hi Mauricio,

From your screenshots all seem to be okay. Can you please check your config with the one below?
This is an OOB-version for Journey Management. 

It might be an issue from the HR Service.
Did you make sure that the service is available for the user on the portal? 

[Mauricio Luc]

Thanks Wessel, the problem was that i didnt have a record producer and a HR service created, this is written in the book, but the system doesnt make it mandatory.