Email sent is visible in HR case in activity Stream list
The Emails was triggering in the Email Logs, but It was not visible in the Activity stream, also am added Filter Activity Sent/Received Emails, but it was not visible
Forum Posts
Document template field mapping : Check box filed mapping PDf document template doesnot work
Hi Community, I am tired of trying the different options /script for mapping the check box with document template mapping I have tried different option like return 1/0,Yes/No,YES/NO,On/Off,yes/no,True/False,true/false,TRUE/FALSE Can any one help m...
Resolved! Security prevents writing to this field
Hi There, When I am trying to edit assigned to and assignment group from the list view of table , I am getting error as "Security prevents writing to this field" Which ACL is needed here? Can you provide steps for this? Thanks in advance!
comments_and_work_notes not displaying Additional comments or Work Notes
Hi SN community.We have a Form View for HR Cases where we want to just show the "comments_and_work_notes" and not the Activity Filter. All comments and work notes show correctly in Activity Filter.But in the View where comments_and_work_notes is on ...
Hi Team, I need help with Lifecycle Event Approval Activity
When I tried to submit a LE case I am getting this error because of which the approval are not triggering Error : Do we need to create approvals?(247b9783dbea9110532cec62ca9619d1): org.mozilla.javascript.WrappedException: Wrapped org.mozilla.javascri...
Resolved! How to trigger a activity in activity set based on condition where user is a part of some company?
Hi All,I need to trigger one activity for on boarding in HR case. I want to trigger the activity only not the entire activity set if the user doesn't belong to certain company. I would like to know if there's any way to achieve this without having tw...
Response Template creation
I'm a knowledge/content manager also managing the creation/updating of Response Templates & Fulfillment Instructions used by our HR agents. I know how to create response templates, however, I'm wondering if anyone knows the best way to create respons...
Metric Instances are not getting created for a Metric Definition
Hi Folks,Created a metric on HR Case table for assigned to filed but Metric Instances are not getting created except for the first time.Let me know if any one of you have faced this issue earlier and what could be the resolution for it. Thank you
How to restrict attachments from getting copied from HR tasks to parent case
Hi All, I wanted to restrict the copying of attachment from HR task to Parent case. Currently, when I close a task, attached documents gets copied to parent case. Any help would be appreciated.
Resolved! Configure fields in Agent Workspace.
Hi, How to add SLID, Personnel number in interaction form and that fields are available in HR Profile table. Please find attached screenshot. Can anyone please help me to add that field in interaction. Regards, Nivedita
Resolved! Customize Agent Workspace Notifications
Hello, I am trying to change the text that appears on the Agent Workspace notifications. Sn documentation asks us to enter the UI Notification Route as "Agent Workspace". When I open the Agent Workspace record, I see a Payload Type 'Record Change JS...
Resolved! Add more fields on form HR workspace view
Hi Community,On HR landing page, if I go inside Overview section and click on High Priority card , it will redirect it to High Priority Case record. I have to configure fields visible in the list view for all user.I know I can configure it by clickin...
How to track Employee leaves through esc portal?
Any OOTB feature to achieve this tracking of leaves within esc portal? our HR Teams is looking to use ServiceNow/esc portal to track employees leaves through a defined HR Service in esc portal such that an end user/employee has to raise an HR Case fo...
Resolved! Activate the new Employee Profile Page to a new Portal (no employee center)
I installed the Employee Profile app from the ServiceNow Store. Once active, the new page shows in EC Pro, However, it does not show in any of the other portals, cloned from EC. How can I see the new profile page from a different portal?https://store...
transformation map to import user and create HR Profile
Hi All,I'm trying to update a transformation map on user table to create HR Profile in using onAfter script.transformation map is in global scope (because I import on sys_user table)No HR profile is created and I can find in the log "Source descripto...