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Change variable field value into different language

Hi All,Need some urgent help with below, Thanks in advance..Requirement:  I have one record producer having diff variables, in those we have 2 single line text variables,when the user open the  record producer form and user enter anything in the 1st ...

Resolved! HR Case escalation by User

Is there functionality to allow User, who created HR Case to escalate the Case? Or escalation is available for HR Agents only?

Nbruk by Tera Contributor
  • 1109 Views
  • 4 replies
  • 0 helpfuls

Resolved! Update a field on HR profile when user record is inserted or updated.

Hi experts,there is a custom field called 'Mgr' on HR profile.whenever a manager is addedt, changed or removed to a User record. On the manger's HR profile, the custom field should be made true when added and False when manager is removed from user r...

si21 by Tera Guru
  • 1074 Views
  • 7 replies
  • 1 helpfuls

Resolved! Emails are not sending but stuck in send-ready type

Emails composing from cases of HR Agent Workspace to test email address are stuck in send/ready type and are not sending even after enabling email properties of outbound email configuration, enabling email sending and adding test email address.

Resolved! Is it feasible to put timecard management into HRSD?

I'm exploring the possibility of adding Time Card management as an HR Service. The Service would define a record producer that employees will submit their hours for the week and then Service would generate an approval for their manager on the case.  ...

Ali Jubran1 by Tera Contributor
  • 1040 Views
  • 4 replies
  • 0 helpfuls

Resolved! record producer variables

how can we create a variables of drop down to select the multiple correct options in a record producers?

Bittu Raj by Tera Expert
  • 941 Views
  • 7 replies
  • 3 helpfuls

HR Service fields on HR Agent workspace

Hello All, Can any one please help me on below question. We have created one custom HR service and Record Producer. We have added some Service table field on HR service and started to create the HR cases from ESC and agent workspace.  HR Service fiel...

Nagireddy3 by Tera Contributor
  • 489 Views
  • 2 replies
  • 0 helpfuls

Resolved! User ID not populating automatically when new user is created

Hello,  I am working on an onboarding process where I have created my own Lifecycle Event, Record Producer, and an HR Service to trigger my Lifecycle Event. I went ahead and added my HR Service in the client include script so that my new user will be...

mlamin by Tera Guru
  • 1257 Views
  • 4 replies
  • 1 helpfuls

Issue opening the attachments from the portal.

Hi, There is an issue persuing when some users are trying to view the attachments on the HR cases from the portal. They are getting an error like "Requested attachment does not exist". But upon checking the sys_attachment table in the backend, the at...

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Subhadip Roy by Kilo Contributor
  • 1285 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to add a new case status

Hi,  I'd like to add a new case status titled "Duplicate case" in order to capture when duplicated cases are arriving. How can I configure this new status? Thank you. 

choward by Tera Contributor
  • 956 Views
  • 7 replies
  • 0 helpfuls

Lifecycle Event Activity Set Date Trigger

Hoping someone will be able to assist. We have an activity set called 'On Leave' with a date trigger. The date that triggers the activity set may change (leave start date). When the leave start date is updated by the user via an employee request, the...

NMeyer524 by Tera Expert
  • 629 Views
  • 2 replies
  • 0 helpfuls

HR Service Case Option - Automatically Create Draft Document

Hi all, What's the functionality behind the case option known as "Automatically Create Draft Document" in the hr service case options. What are the configuration steps for enabling this case option and how it works when giving this case option for th...

Imran J3 by Tera Contributor
  • 1506 Views
  • 1 replies
  • 1 helpfuls