How HR criteria is differs from User Criteria in HRSD?
How HR criteria is differs from User Criteria in HRSD?
Forum Posts
how to check field on HR case in the activity condition ?
Hi All, We have a requirement that whenever an activity is created it should check the Employee Type of the User that was there at the time of HRC creation. I am planning to create a field (EmpType) on HRC table which will store the value of Employee...
Resolved! How to write User criteria for the catalog item based on the group
Hi All, I need to create a user criteria to apply it for a catalog item, If the user is a memeber of the group that starts with "Hr_payroll" and the user should not be a part of the "HR_payroll_UK" group.How should I add this condition in the scripti...
Resolved! Creating ACL to make editable only for specific groups
Hello, I want 'assigned to' and 'assignment group' field to be editable only for following the groups if the HR case is assigned to them.Group A Group B This is what I have but it's not working, Example. Thank You!
Resolved! COE Security Policies not working - Only show to assigned user, in particular group
I'm trying to set up a COE security policy such that a case is only visible to the Assigned To member of the assignment group. To do this, I have entered my COE, applied the policy to a specific service, and applied the specific group to the Group co...
Hide Attachments on HR LE Case both in native view and portal view
HI - I cannot hide attachments on the HR LE Case to 'opened_for' if he is the 'subject_person' manager in the portal view as well in the native view. I tried to create an ACL, but several other ACLs allow access to opened_for. Query Business Rule wou...
Fillable PDFs as activities for HR Services
Hello, We would like to have the employee fill out and sign a fillable pdf document as part of onboarding. The plan is to use an onboarding Lifecycle event that has this employee activity. As far as my research indicates this is not possible with HR...
HR Case attachments
I have a request to find out if attachments to HR cases, can be hidden from the Opened For person. There are some work product items, that they would like keep track of in the case, but not make it visible to the Opened For. Is there anyway to hide ...
Enabling users to create form templates for HR cases
Hello,I have an HR agent with the template_editor and template_group editor roles.The user can toggle the template bar, see global templates, and can apply them, but despite the roles is unable to create new templates for HR cases (while this is poss...
HR Agent Workspace Configurations
Please share the docs for HR agent workspace configurations in Vancouver release.
Resolved! Is recall functionality available in snow
Hi everyone, I have a question whether ServiceNow has the recall option functionality available. similar Recall functionality we have in Outlook.
Hiding attachment for 'opened for' on hr case
Hi Team, I want to hide attachments for 'opened for' user on hr case.I created a query business rules on sys_attachment on table:Created BR on global scope on sys_attachment tableif(gs.getSession().isInteractive()) { hideAttachments();}function hideA...
Resolved! Allow HR Agents to see some HR Case Fields when they don't pass the COE policies
HR Agents can only see HR Cases when they meet the COE Security Policies (or pass the employee checks). I have a requirement to allow HR Agents to see a limited number of fields (number, opened for, assignment group) for all HR Cases, but only see th...
Why HR tasks are not visible for the group members of the HR case?
Hi All, Once HR case created, it will automatically assigned to group, if i create a task on the HR agent space , so i can able to see on HR task tab on that workspace, but if the one of the group member not able to see the HR tasks even though if he...
Update the Transfer Notes on HR Case
Hello All, OOTB Transfer notes are coming with html code while transferring the case to IT Dept.Can someone let me know where to make changes so that HTML tags will get removed ?Thanks,Pooja
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