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Hr task list and Hr case list all in one

Hello,I've been trying to get both HR Tasks and HR case in the same LIST on the Agent workspace. It's a tedious process to switch from one list to the other. Is this anything that can be achieved ? I haven't been able to create a custom list with bot...

Resolved! Attachment variable is not attaching the attachment o the case.

Hi Community, I have Created a  attachment variable  on the record producer. Ant that task is submitted by the to-do task. i.e "Submit Catalog item". But when the attachment is added that attachment is not showing on the HR case. I have mapped the fi...

Kachu by Kilo Sage
  • 4275 Views
  • 6 replies
  • 2 helpfuls

Cannot Activate Human Resources Scoped App Data Migration

I installed Case and Knowledge Management which included the following: Predictive Intelligence Workbench HRSD Human Resources Scoped App: Data Migration Advanced Work Assignment for HRSD Human Resources Scoped App: Core Link GeneratorHuman Resources...

joconnor by Tera Contributor
  • 2082 Views
  • 14 replies
  • 4 helpfuls

adding resolve button on service portal widget

I was getting the below error when i was written the below code in the widget.can anyone help me with this issue   client script: function() {  var c = this;c.uiAction = function(action) {c.data.action = action;c.server.update().then(function() {c.da...

resolve button.png
Community Alums by Community Alums  
  • 809 Views
  • 8 replies
  • 0 helpfuls

Resolved! Employee Relations features

I had a question about Employee Relations features as to whether or not they have any of these featuresCan I also be shown the articles to these or links. Thank you.Involved PartiesInterviewsAllegations (Subtypes and Types)Corrective ActionsAllegatio...

Parent Child HR Case Relationship in Agent Workspace

Hi all - We only use HR Agent Workspace, and trying to figure out how to relate a parent case OR a child case that is already existing (not net new).  I see the child case list view in AW, and a NEW button to create a new child case - but I cannot fo...

Jamie Narr1 by Tera Contributor
  • 1554 Views
  • 3 replies
  • 0 helpfuls

Resolved! Trigger a notification based on employee start date for HR Tasks

Hello All, I need to trigger a notification based on below conditions,the notification has to be sent to the assigned person of HR task under HR LCE Case.When to send conditions:HR Service ->OnboardingHR Profile ->After 2 days of  'employee start dat...

bhuvana7 by Tera Contributor
  • 856 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to change the text color in the header.

Hi, Is it possible to Change the header text color to some other color in the portal. Let me know the best possible way to change the text color. Please do find the attachment given below. Thanks & Regards

Babji Sadhu by Tera Contributor
  • 2833 Views
  • 5 replies
  • 7 helpfuls

Need to create a button i.e., reopen a button when case is closed

I need to create a button through widget. I have a requirement where when a case is closed or incomplete or cancelled. I need to place a button where the user can click it and able to open the reopen the case.can anyone help with this

Community Alums by Community Alums  
  • 864 Views
  • 5 replies
  • 0 helpfuls

Edit Font Format in HTML Document Preview

Is there a way to add a formatter in the preview editor of an HTML document template? When an agent is editing a document, they can use keyboard shortcuts to bold/underline in the preview editor, but we need a way to allow them to add/remove highligh...

ErinF by Tera Expert
  • 543 Views
  • 1 replies
  • 0 helpfuls