I have requirement to create Onboarding request where cross departmental task will be created like email ID creation task, laptop\desktop allocation.I can't use LE as Client is having professional license. I have 2 options:1. Use Universal Request mo...
Am trying to test the live agent on my personal dev instance. I have configured the service channels, queues, agents. But it always says 'No chat agents currently available' in the chat widget on the service portal.
Hi, Is it possible to Change the header text color to some other color in the portal. Let me know the best possible way to change the text color. Please do find the attachment given below. Thanks & Regards
HiIn HR agent workspace, For creating a new HR case, when we filled the mandatory information and after that if we double click the "Create case" button., it ends to create 2 cases where one is actual case and another one is duplicate case which is c...
Hi,I have a requirement where I have to configure "at a glance" side panel that are visible when the case record is opened in the HR Agent Workspace, The option Configure Contextual Side Panel option is not visible in the dropdown as you can see in t...
I was having a requirement to show total no.of cases for both the fields i.e., one field we created is opened by and the another is requested by. I have already created indicators and widgets in performance analytics to display it in dashboard. Know ...
Hi All, Out-of-the-box knowledge approval notification does not tell that it is for Publish or Retirement. How to include this and also the Knowledge manager of the article.I want to send an approval request with a short description as follows"Kno...
I have a requirement like if user create case in employee relation table from portal and attach documents on it then this document only visibility to perticular group not for other. And from case comment also.Thank you in advance.
I need to create a reopen button on portal through widget for closed case. Can anyone help me with the script for this situation.
I need to create a button through widget. I have a requirement where when a case is closed or incomplete or cancelled. I need to place a button where the user can click it and able to open the reopen the case.can anyone help with this
I want to know what is the relationship between ServiceNow HRSD and NowPlatform. Are they related to each other in any way. Also please provide a comparison between features of HRSD versions e.g. Standard, Enterprise etc.
Hi Experts,There is SOAP Integration in our instance, when I try to test the soap functions I always get a response like below, and http status 0I need to understand what is this and how to make this work?
Hi Experts, There is a Workday Integration that is set up in our instance very long back.Now I need to find whether its a custom one or OOB Connector?How do I identify this? Can someone please help me understand?
Is there a way to add a formatter in the preview editor of an HTML document template? When an agent is editing a document, they can use keyboard shortcuts to bold/underline in the preview editor, but we need a way to allow them to add/remove highligh...
Trying to configure a lifecycle event activity sets and show them in timeline view on the portal.Having issues to display to subject person set to true. However, we would like the timeline to be visible for users assigned on the custom field u_it_con...
