KB articles to be visible in Related KB Articles widget under case creation page in esc portal

[Community Alums]

I want to make KB articles as visible in Related Knowledge Articles widget under the case creation page in esc portal. I had selected the correct source and target fields only but it's not getting changed and it's not reflecting as per expected.

How is it possible to show the KB articles in the widget ?

[Community Alums · Accepted solution]

Hi @Community Alums ,

the purpose of related articles section is to attach an article which is similar in content with that topic . For example if I am looking at one product related to Microsoft like Microsoft Office , then you can attach one article related to Microsoft office, word or any other Microsoft stuff.

You can do this setting for catalog : https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/product/knowledge-management/task/map-related-items.html

You can do this setting for portal after above setting: https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/product/knowledge-management/task/configure-related-items-widget.html

[deeptigarg]

Hi,

Did you manage to achieve, we are also looking for similar solution. Is it possible to achieve this with OOB configuration?

Thanks

[Rudi Knies]

Thanks for your recomendation