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‎11-15-2022 04:47 AM
I want to make KB articles as visible in Related Knowledge Articles widget under the case creation page in esc portal. I had selected the correct source and target fields only but it's not getting changed and it's not reflecting as per expected.
How is it possible to show the KB articles in the widget ?
Solved! Go to Solution.

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‎11-15-2022 04:57 AM
Hi @Community Alums ,
the purpose of related articles section is to attach an article which is similar in content with that topic . For example if I am looking at one product related to Microsoft like Microsoft Office , then you can attach one article related to Microsoft office, word or any other Microsoft stuff.
You can do this setting for catalog : https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/product/knowledge-management/task/map-related-items.html
You can do this setting for portal after above setting: https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/product/knowledge-management/task/configure-related-items-widget.html
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‎11-21-2022 11:34 PM
Hi @Community Alums ,
The quick answer to your question is , you can add the related articles in record producer related list shown below. So that they will be available while submitting HR request.
Please find attached Image for more info,
Please mark my answer as helpful/correct if it resolves your query.
Let me know if any issues….
---
Nilesh Wahule
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‎07-14-2024 12:48 PM
Hi,
Did you manage to achieve, we are also looking for similar solution. Is it possible to achieve this with OOB configuration?
Thanks
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‎04-11-2023 10:44 AM
Thanks for your recomendation