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ナレッジのカテゴリを効率良く修正する方法を教えてください　（How can I efficiently modify the Knowledge categories?）

ナレッジをインポートセットによってインポートしたのですが名前が重複するカテゴリがあったため、本来意図していない同名のカテゴリに配置されてしまいました。このカテゴリを効率的に修正する方法や、今後このようなことが起こらないようにする対策等があれば教えていただきたいです。 また、カテゴリの修正を行うために名前が重複しているカテゴリの名前を運動会A、運動会Bといったようにナレッジカテゴリの名前を被らないものに変えて、エクセルにエクスポートし、エクセルのナレッジカテゴリ編集し、エクスポートしたのですがカテ...

Resolved! Record Producer Client Script

Hello, I am working on a Record Producer that will be assigned as a task to the manager to verify user Information.I want the Record Producer to populate the Subject person information instead of the manager information. I am trying to implement a sc...

mlamin by • Tera Guru
  • 4573 Views
  • 9 replies
  • 7 helpfuls

How to add Holiday Calendar on Employee Service Portal

in Docs (Employee Service Center) it is mentioned that we will get the Holiday Calendar on Employee Service Portal, But when I checked the widget list, Holiday calendar widget is not present, Any Idea how to add this widget or do I need to develop my...

Amit148 by • Kilo Contributor
  • 3076 Views
  • 3 replies
  • 1 helpfuls

How to create a new Life Cycle Event?

We already have HR Service and Life Cycle Event for Request Termination. But we want to create a 'Rescind' and 'Correction' Life Cycle Event so it creates tasks and notifies other teams that the Termination is no longer happening or is happening at a...

skulsoom002 by • Tera Contributor
  • 450 Views
  • 2 replies
  • 0 helpfuls

My SLA % is not displaying on HR Case list

Hi everyone,  I have a flow that is triggering the SLA and the assignment groups. For context, you have a record producer with a select box variable, and depending on the choice it triggers different SLA's and/or assignment groups. The problem is tha...

rafas_2703 by • Tera Guru
  • 1323 Views
  • 3 replies
  • 0 helpfuls

Service-now Workday Integration

Hi All, We are in process of establishing Servicenow and Workday Integration , which will be bidirectional and from workday case will get created in servicenow.   Can somebody help me on knowing how this will work and what process we need to follow t...

Roshani by • Tera Expert
  • 3066 Views
  • 10 replies
  • 3 helpfuls

HR Tasks

Hi All,I am creating a hr task for checklist , but i want to auto populate the checklist whenever the  hr task is assigned . How can i achieve the autopopulation of checklist . Thanks in advance.

kali by • Tera Contributor
  • 729 Views
  • 2 replies
  • 0 helpfuls

Resolved! User Criteria Scripts

Are user criteria AND based or OR based? If I set up a user criteria for both a Group and a Script, do both checks have to pass? Or is one sufficient?

jcmings by • Mega Sage
  • 6435 Views
  • 3 replies
  • 1 helpfuls

UI Macro to Show User's current time & date

Hi Team, I have requirement to add UI Macro to Show the User's current time & date on the Subject Person field in HR Case form. Appreciate if anyone can help me with the solution. Thanks in Advance!

N_Snow by • Tera Expert
  • 517 Views
  • 2 replies
  • 1 helpfuls