HRSD forum
Descritption
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Highlight color in list Field-HR agent workspace

Hii am trying to highlight(any color) the one field in the list view in Hr agent workspace, so i followed this link below for the processHighlight list fields (servicenow.com)But i am not able to achieve this requirement as my field is not reference ...

sri vijaya by Tera Expert
  • 1188 Views
  • 7 replies
  • 1 helpfuls

Make additional comments/worknotes readonly on ready state of hr case

Hi All,Whenever a hr case is created , the state of the case is ready . When state of the case is ready the users should not post  additional comments/worknotes in the backend of the case . Kindly suggest how can this be achieved. Thanks in advance.

kali by Tera Contributor
  • 434 Views
  • 1 replies
  • 0 helpfuls

HR Case Archive Rule

ServiceNow used to have the table hr_case and it is now deprecated and been replaced by sn_hr_core_case. Our team created hr_case archive rule before and now I'm trying to create an Archive Rule for sn_hr_core_case, but ServiceNow is not allowing it ...

ceecee by Tera Contributor
  • 1064 Views
  • 1 replies
  • 0 helpfuls

Resolved! Awaiting Acceptance state trigger configuration

dear all!I would like to ask whether there is a way to control the number of case rejections?what I mean is that we have a requirement which says that once the case has been put to "Awaiting acceptance" status by clicking "Close Complete" the user al...

teduard by Tera Expert
  • 1766 Views
  • 2 replies
  • 1 helpfuls

Hide Quick links

Hi, I was having quick links as of now.i have created two quicks and these two quick links has to be visible for particular users only and these users has to see only these 2 not the rest of the quick links.The quick links available now has been crea...

There was an unexpected error, refresh the page

Hello Folks, I am unable to see the Activity Sets and Activity in the manage life cycle event, PFA the image as well. In the community, I got this link and I have tried this there is no version updated in the script include. https://support.serviceno...

charitha ts by Tera Contributor
  • 646 Views
  • 2 replies
  • 0 helpfuls

Resolved! Response Template: How to add current user name?

In the Response Template, is it possible to insert the current users name or to invoke a script?Typical example would  be to insert some signature like "Best regards, <Name of User>"

Niclas by Giga Guru
  • 3635 Views
  • 8 replies
  • 2 helpfuls

Resolved! CIS Exam blueprint

Hi all; Does anyone have the CIS HR exam blueprint file?I'm having trouble finding this doc updated after the changes that occurred on the site and the now learning as well. Thank you. 

Prates by Tera Contributor
  • 1927 Views
  • 1 replies
  • 4 helpfuls

How to setup COE Security Rules?

Hi, regarding COE Security rules setup - I can setup condition "Assignment rule is (dynamic) one of my groups", but then I have to always define all groups in embedded list who should have access?  My use case is the following:we have HR service in 5...

peter_repan_0-1695936834792.png

Grafana to create incident in Servicenow

Hi Team, I need to know how an alert from Grafana can create an incident in ServiceNow? If someone has already worked on this then please share some insight or approach to get this done.

Resolved! Hide Comment/Worknotes from HR agent workspace

Hi Community, Comments/Worknotes needs to be visible only under Compose section of HR case and it should not be visible beneath short description. I tried to achieve this using UI policy but this is hiding even from Compose section. Please guide the ...

Drishti by Tera Guru
  • 2356 Views
  • 12 replies
  • 1 helpfuls