Need to create report (Display the number of users with active 2 requests)
Hi everyone, I got a requirement that in dashboard, we need to see the number of users who have active tickets (2 tickets).Kindly help me with this. Thankyou.
Forum Posts
Resolved! How to find what all scripts are running on the form, when the form is Inserted or Updated ?
For Example: Whenever the child task work notes is updated the updated work notes is getting copied to the parent case work notes. and also whenever a child task is getting created it is having parent description in the child task work notes. Is ther...
User Experience Analytics Dashboard
HiIn user experience analytics dashboard, I have enables all the settings for custom portal. But one portal is not showing in User Experience Analytics. When I'm trying to open using custom URL it is showing the below error. Anyone have any ideas? Th...
Resolved! Need to autopopulate field values on a catalog form
Hi All, I have a requirement where I have a catalog form where I have text field employee number, if the user updates the employee number on the field, then the name and country of the employee should auto populate on the other fields.
Source of Attachments
Would it be possible to track the info on source of Attachments uploaded on cases ?
Copy HRBP field values in Customer WatchList using BR
Hi Community,Hope you all are doing great.I am facing issue while coping the values from HRBP field to Customer Watchlist.HRBP is also a list collector field.1.Issue using BRif the customer watchlist is blank, it will not coping the values from HRBP ...
Resolved! Unable to send notification for survey to opened for when case state chagnes to close complete
Hi I have a requirement something like this:**Hint: Business Rule will target “asmt_assessment_instance” table through GlideRecord*******Note: When the state on hr case will change to closed complete trigger condition will trigger a business rule, th...
g_modal UI Action workspace client script query
Hi All, Have a query on g_modal workspace client script in UI action.on Agent workspace once click on - "Close complete" button the below Pop up window shows upQuery: Is it possible to show fields based on another field selection. Example below: "Sel...
Resolved! For HR case if opened for person is VIP in HR agent ,priority should changed to P1
Can anyone please help me on below query. For HR case if opened for person is VIP in HR agent ,priority should changed to P1 andPlease help me on thispriority cases should be visible to the assigned to personit will be visible on below highlighted i...
Make URI dynamic in HR task to auto populate variables values in catalog form
Make URI dynamic in HR task to auto populate variables values in catalog form, We have URL in HR task when user clicks on that URL, it should redirect to catalog form and auto populate the variable values on the form based on the parent HR Case Subje...
Performance Analytics. : Issue on Quarterly collection data on yearly basis .
Hi Team. I am seeing issue while job running daily to pull quarterly records. I see exception as " No business calendar period exists for the job collection configuration" . Job run daily and pulls records based on below condition "sys_created_onONT...
Help me to create List choice UI Action with Script
Create a new UI action(List action) "Reset Task state for mass update" on the HR task table with "List choice" to "true" to display only to the users with "sn_hr_core.case_writer" role and current.state! = 3 (closed complete) and HR task type is "int...
Resolved! UI Action to redirect to Subject Person HR Profile.
Hello All, I have a HR Case in which a HR task is present, I want a UI Action on the respective to redirect it to the subject person of its parent HR case. Please Help me with it.
HR Agent Workspace - At a Glance configuration
Hey ,I'm looking for a way to edit the display of the At a Glance componentthat appears in the HR Profile (picture attached).I was only able to add fields to the "your employee" section.I would like to remove the other sections and add my own.Has any...
Modifying new user generation in HRSD
Hello all, I am working on a new HR onboarding service. I need to modify how the User IDs of new users are generated to follow two different formulas depending on certain criteria from the onboarding request. How do I go about doing this? I have adde...
