In my San Diego OOB PDI, I have made a minor configuration change to the views in Employee Center (via EC Pro) the end-users see of their HR Cases submitted via record producers. In the HR Service, I confirmed that I am using the "Default for Opened ...
Hello, We are facing an issue, where agent workspace is not displaying a clickable field, the same way the native view of HR case does. Is there a workaround this? HR Case Native View: Below you can see that the agent will be able to click on this...
Hi All, We have setup auto assign HR cases based on Skills. This is working this way: If HR Case has any associated skills and Any member from that HR Case Assignment group is having that skill then that agent from that group will auto assign to ...
Hi,I have successfully configured ServiceNow for Microsoft Teams and can connect to Now Virtual Agent on MS Teams.How do you enable the "Your Hub" dashboard from Microsoft Teams as demonstrated in docs? Here's the link to docs - https://docs.servicen...
I am working on building SLA for our HR Cases based on the HR Service. I have two options to build them: Create an SLA based on each HR Service and name them by the HR Service- This is clearly harder to build, but is easier to report on since I'm una...
Hi all, Our system property sn_hr_core.impersonateCheck is set to true. This causes the field rich_description to not give results in a scheduled report about HR cases. The scheduled report runs as an HR admin role. How can we fix this? Thanks for yo...
When the knowledge article is in Draft state why the workflow is not showing up in the related links there is a requirement to show up the workflow in related links There is no Related link like show workflow
We are going live with the Human Resources Scoped App: Core and are running into an issue. We have activated the plugin in the Production instance. The issue is the [sn_hr_core.admin] role is not being granted by the “admin” role, so we are locked ou...
So , i have a requirement i need to hide a option on Lookup Select Box Field (we are getting options from a custom table), based on logged in user roles. For example , if logged in user has admin role , show them 3 fields - X,Y,Z otherwise show only ...
we get following error when user try to change password.the scope human resource 'core' has scoped administration enabled and this user has protected roles but you are not an administrator of the scope.what i should do to fix this?
Is there a workaround to sending notifications to employees who are on leave of absence? Our client cuts off access to their systems to any employee who is on LOA, and they want to be able to still send them case/incident notifications for anything t...
Hello There!!, I am trying to build my own custom HR service case options, but before doing so, I would like to know the existing execution flow of case options. I am well aware that the Case options are stored in the sn_hr_core_service_option and a...
Hi, I know how to restrict email for inbound emails but don't know to restrict outbound emails. We can use multiple email address for one ServiceNow instance. ex - When email sent to dev123+test@servicenowdevelopers.com then HR service should be ...
Looking to send out an email from a case within ServiceNow to a large number of recipients. Is there a recipient limit for emails sent from ServiceNow cases? Also, is there is an audit trail?
I have created 1 HR Task template with HR Task Type = Take Survey. I have Survey (asmt_metric_type) also which in Published and which is also added in my HR Task template. When I try to create new HR Task through the above created Template, Survey In...