Knowledge Article Feedback Task

[osuntuyik]

Hello , I have attached the Knowledge Actionable  Feedback  form , is it possible to make the submitter of this form anonymous when this  is submitted and generates a feedback task.

If Yes how does one go about it

[Mark Manders]

The anonymization can best be done after task creation. Security is getting tighter and tighter and every patch/update has new features, making it almost impossible to do anything on the platform without validation of you user record. And this is a good thing. But you are logged in and need to be allowed to see the article, provide feedback and create the task. That's all related to the user record.
You can use some 'before insert' logic to override the 'created by' part of the task.
It will limit the possibility to get back to people when their comment isn't clear.

[osuntuyik]

Thanks Mark , So ServiceNow dont have out of the box option function to make the Submitter anonymous .Thanks